Program Manager, Member Outreach

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.

What You'll Do

The Program Manager, Member Outreach will play an integral role in developing, promoting and implementing SAG-AFTRA Los Angeles Local programs to support Los Angeles Local members. This position will engage with the Communications & Marketing Department on any communications, marketing, or other public-facing messaging about LA Local programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

Working with the national communications and marketing team, develop and implement programs, initiatives, and supporting communications for the LA Local, ensuring timely and relevant messaging for the target audience.
• Serve as the staff liaison/ co-liaison to the Los Angeles Local Communications and other local committees as assigned.
• Working with relevant national communications staff, this position will assist in the creation, production, and dissemination of regular Los Angeles Local communications, including email blasts, website, newsletters (print and/or digital), and social media.
• Draft editorial content and provide photography and releases for all LA Local content.
• Create printed assets for LA Local events, as needed. Responsible for ensuring that all LA Local materials - editorial and photographic - are properly archived.
• Working with the member-discounts team in the Communications & Marketing department, negotiate appropriate and acceptable vendor and service discounts for Los Angeles area members. Provide regular reviews and updates of discounts on the website.
• Work with the communications and marketing staff in updating the SAG-AFTRA national headquarters member lobby, including updating lobby audio-visual displays, member boards, and literature.
• Work with industry partners to promote programs that benefit LA Local members.
• Collaborate across the organization to support Los Angeles Local programs, meetings and events as required.
• Act as a resource in resolving member issues by utilizing excellent SAG-AFTRA process knowledge and strong skills in problem-solving.
• Perform other duties as assigned or as the situation dictates.

What You'll Need

We want to make sure you're successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Ability to organize and manage multiple and complex projects professionally and consistently and establish priorities consistent with the organization and department's mission and objectives.
• Demonstrated ability to thrive in a team environment while achieving objectives through increased levels of autonomy and independent judgment.
• Must be able to work in a fast-paced and challenging environment where constructive feedback from others is encouraged.
• Exceptional oral and written command of the English language and English grammar, including editing and proofing skills.
• Possesses independent problem-solving and analytical skills and demonstrates ability and initiative to resolve unanticipated problems and assume responsibilities beyond normal duties.
• Detail-oriented with strong organizational and planning skills.
• Must be able to handle confrontational, volatile, and challenging situations in a calm manner with a high degree of patience, diplomacy, and tact.
• Superlative interpersonal skills: able to skillfully cultivate respectful, strategic, and collaborative relationships with people from diverse backgrounds, both internally and externally.
• Able to be courteous and responsive to all member inquiries.
• Proficient in PC applications, internet-based systems, graphics software, and social media.
• Demonstrate a high degree of sound judgment, discretion, and confidentiality on sensitive matters.
• Dedication to workers' rights and social justice.
• Embody the SAG-AFTRA values of Collaboration, Integrity, Respect, and Shared Accountability.
• Have the self-confidence to take an unpopular position, if appropriate, and the judgment to know when to back away from an issue and support a consensus perspective.
• Professional, confident, and highly approachable demeanor at all times.
• Must be available and willing to work extended hours per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs.
• Maintain regular and acceptable attendance.
• Must be willing to travel to offsite locations as frequently as SAG-AFTRA determines is necessary or desirable to meet its business needs.

MINIMUM QUALIFICATIONS:

• Undergraduate degree or an equivalent combination of education and experience is required.
• Demonstrated writing skills; knowledge of AP style.
• Proficiency in social media platforms.
• Proficiency with graphics software (ex: Adobe, Canva, Publisher)

PREFERRED BACKGROUND:

• Individuals with project management experience will be given preference.
• Proficiency with online content management systems preferred.
• Working knowledge of the entertainment industry and/or with unions preferred.
• Previous experience in a marketing and communications role is preferred.

What You'll Get

We are a great place to work because we offer:

• The annual salary for this position is $68,640.00 along with excellent employee benefits and perks.
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Balance between work and home life responsibilities
• Employee discounts and perks
• Colleagues that are passionate about what we do and how they contribute to our mission