Senior Phlebotomist - Everett, WA

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Under general supervision, the Sr. Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Sr. Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care.

Primary Responsibilities:

Venipuncture and specimen collection:

• Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly
• Maintain a clean, safe, and efficient work environment
• Process and prepare specimens for testing and transport
• Troubleshoot and resolve issues related to specimen collection, testing, and equipment
• Give proper patient collection instructions (i.e. urine collection, stool collection, etc.)
• Instruct patients in post-phlebotomy care
• Properly dispose of bio-hazardous and sharps materials
• Obtain specimens for microbiology testing
• Perform electrocardiograms (EKGs) and other miscellaneous services
• Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies
• Always follow the venipuncture standard of work (SOW)
• Always follow the processing standard of work (SOW) including positive identification of all patient specimens

Perform waived and moderate complexity laboratory testing:

• Performs both waived and moderate complexity laboratory testing, including microscopy
• Maintain accurate records of patient information, test results, and laboratory procedures
• Perform quality control and calibration procedures to ensure the accuracy and reliability of test results
• Participate in quality assurance and quality control activities including proficiency testing
• Always follow the resulting standard of work (SOW)
• Always follow the processing standard of work (SOW)
• Participate in competency assessment
• Follow The Everett Clinic (TEC) lab procedures and guidelines
• Follow the Calling Critical Value policy

Customer Experience:

• Interact with patients and healthcare providers in a professional and compassionate manner
• While registering patients, always follow the reception standard of work (SOW)
• Problem solves efficiently and promptly
• Locate missing lab orders and specimens
• Competent and efficient phone skills

Duties integrated into all job functions:

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner that promotes and supports the Core Values of The Everett Clinic
• Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Must follow written and oral instructions and complete routine tasks independently
• Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
• Ensures confidentiality of patient information by following HIPAA guidelines and TEC policies
• Attends training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
• Have regular and predictable attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• Completion of a Phlebotomy Certificate program through an accredited school
• Medical Assistant-Phlebotomist (MA-Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner
• BLS (AHA) certification is required or obtained within the first 30 days of employment
• Documented training program to include all elements of CLIA regulation 42CFR493.1423
• 2+ years of blood draw experience
• Experience performing EKG's and accurately determine acceptable readings
• Knowledge of medical terminology, anatomy, and physiology
• Knowledge of laboratory information systems and electronic medical records
• Solid organizational and time management skills
• Proven ability to maintain a clean, safe, and efficient work environment
• Demonstrated ability to troubleshoot and resolve issues related to specimen collection, testing, and equipment
• Proven ability to work in a fast-paced, high-volume environment with a high degree of accuracy and efficiency
• Demonstrated ability to multitask and prioritize responsibilities
• Proven ability to work with a diverse patient population, including infants, children, adults, and geriatric patients

Preferred Qualifications:

• Thorough understanding of phlebotomy techniques, procedures, and safety protocols
• Knowledge of common safety hazards and precautions to establish a safe work environment. Knowledge of waived laboratory testing, including sample preparation and analysis, quality control, and troubleshooting
• Understanding of HIPAA regulations and compliance standards
• Familiarity with EKG procedures and acceptable results
• Attention to detail and accuracy

Physical Demands:

• Frequently remains in a stationary position or moves self through the work place for long periods of time with intermittent breaks; must be able to move quickly in case of an emergency
• Frequently handles, grasps, or feels objects, tools, and medical or office equipment, and must be able to make repetitive movements frequently. Must be able to make quick, precise adjustments to machine controls
• Must consistently speak with others in a manner which is clear to understand and must be able to understand the speech of another person
• Must be able to hear sounds and recognize the difference between them
• Must be able to see details of objects from near and far, and perceive differences between colors, shades, and brightness, as well as determining the distance between objects
• May have periods where the need to remain in a stationary position is prolonged, particularly when using a phone or computer
• Occasionally needs to be able to push, position, transport, or move objects weighting up to 50 pounds over distance
• Must be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach out for objects
• Must be able to move two or more limbs together while remaining in place
• Must be able to coordinate the movements of several body parts, such as arms and legs, while the body is moving
• Must demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breath
• Must be able to keep or regain the body's balance or stay upright when in an unstable position

Mental Demands:

• While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with supervisors, managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals

Typical Working Conditions: The work environment characteristics described here represent those an employee encounters while performing the job's essential functions.

• Can have frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment. Interaction with others is busy, constant, and occasionally interruptive. Typical office conditions and noise level is usually quiet. Work may be demanding at times. It may require the ability to work irregular hours

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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