Endpoint Systems Engineer

Job Summary
The Endpoint Systems Engineer is responsible for configuring, maintaining, and optimizing enterprise-wide user endpoint systems, devices, and management solutions.

Primary Objectives

• Design, configure, and oversee deployment of user endpoint management systems, patches, and updates to ensure reliable and efficient device performance.
• Recommend and monitor compliance with security policies for user endpoint devices, such as encryption, access controls, and threat detection measures.
• Leverage scripting and automation tools to streamline device provisioning, application deployment, and system updates.
• Provide advanced technical support to resolve endpoint-related issues.

Duties and Responsibilities

• Administer and maintain user endpoint management platforms.
• Develop and deploy standardized images for desktops, laptops, mobile devices, and virtual machines.
• Automate and manage software deployments, updates, and patches across all endpoints.
• Monitor endpoint performance and resolve issues impacting user productivity.
• Analyze and improve user endpoint configurations to enhance performance, minimize downtime, and comply with related policies, regulations, and best practices.
• Partner with application owners and business stakeholders to ensure endpoint readiness for new software deployments.
• Collaborate with Cybersecurity and IT teams to implement and enforce security configurations for endpoint devices, including encryption, antivirus/antimalware, and vulnerability management tools.
• Monitor and respond to security incidents affecting endpoints.
• Provide advanced technical support for endpoint-related issues, collaborating with Service Desk and other IT teams as needed.
• Document processes and provide training for IT support teams regarding endpoint management tools and procedures.
• Maintain accurate records of endpoint devices in the asset management system.
• Manage hardware lifecycle processes, including procurement, provisioning, decommissioning, and disposal.
• Monitor and maintain software licensing and maintenance agreements.
• Participate in scheduled rotations of after-hours on-call support.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent combination of coursework and experience preferred

Licenses and Certifications

• Microsoft Certified Endpoint Administrator Associate, CompTIA Security+, or equivalent certifications preferred

Work Experience

• 5+ years of experience in IT infrastructure with a focus on endpoint management required
• Experience using imaging, scripting, remote access tools, consoles, and desktop management tools required

Required Knowledge, Skills and Abilities

• Applied knowledge of endpoint technologies and security tools.
• Strong knowledge of IT security principles and risk mitigation strategies.
• Knowledge of enterprise networking concepts and Active Directory.
• Proficiency with endpoint management tools.
• Demonstrated knowledge of information security, compliance, and IT audit requirements.
• Ability to read, interpret, and apply technical manuals, materials, and knowledge bases.
• Ability to identify and resolve complex issues using innovative research and analysis.
• Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams.
• Ability to multi-task, manage priorities, and meet critical deadlines.
• Ability to communicate technical concepts and details to a non-technical audience, including leadership.
• Ability to communicate in technical terms with departmental staff.
• Demonstrated intermediate-level proficiency with Microsoft Office products including Word, Excel, PowerPoint and Outlook.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Work schedule may include days, nights, weekends, and holidays.

Travel
20% Must be able to travel independently U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $110,000 - $130,000