Business Systems Analyst

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

A Business Systems Analyst on the Fraud Protection Team, plays a critical role in analyzing, designing, and implementing systems to prevent, detect and manage fraud within the organization. Using your knowledge of business systems and industry requirements, you will design and develop new systems or new ways to use existing systems to accomplish business objectives.

WHAT OUR BUSINESS SYSTEMS ANALYSTS ENJOY MOST

• Monitor, investigate, and analyze authentication-related fraud (e.g., credential stuffing, account takeovers, device spoofing, MFA bypass)
• Develop rules, alerts or models to detect high-risk login or authentication behavior
• Analyze fraud trends across channels (web, mobile app, IVR, customer service, etc.) and recommend authentication enhancement to balance fraud prevention and user experience.
• Partner with engineering, cyber, software development and product team to improve controls and user flows
• Analyzing complex business partners' operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
• Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Overseeing implementation, coordinating tests, and observing initiation of the system to validate performance
  
  

On a given day you'll be conducting feasibility studies to assess cost/benefit, efficiency, and technical viability of solutions to business problems. If you're an organized, creative problem-solver, this could be the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business Systems or IT related experience: 2 years or more
• Education: Bachelor's degree or equivalent experience
• Abilities: Plan, prioritize, and organize effectively; quickly identify business problems and provide solutions; analyze and interpret data; communicate effectively orally and in writing.
• Skills: Knowledge of applicable systems; Knowledge of Microsoft Office Suite of products
• Hybrid Schedule: Four in-office days weekly

This position is not eligible for immigration sponsorship

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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