AVP, Field Operations

Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company operating under the Spectrum brand, with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice.

Spectrum's Field Operations Business Unit

Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.

AVP Field Operations - Sierra Nevada

Note: This is position is Reno based, with frequent travel in western Nevada and California)

The AVP Field Operations is responsible for a workforce of over 500 employees, ensuring they are well-trained, motivated, and ready to deliver exceptional service.

Major Responsibilities

• Oversees all field service, plant maintenance and construction activities for the Sierra Nevada Management Area.
• Develop and execute plans to achieve operational and financial goals and standards set by regional and corporate leadership.
• Develop appropriate staffing, work productivity, and quality standards to ensure high level of network reliability and customer service.
• Ensure engaged workforce by maintaining morale
• Ensure compliance with company and legal requirements.
• Coordinate with regional, corporate and cross-business unit partners to ensure company-wide goals are met
• Manage complex projects to ensure timelines and flawless execution are obtained.
• Manage disaster recovery to ensure prompt service restoration.
• Review and analyze Field Ops metrics, evaluate variances and establish appropriate action plans for improvement.
• Select, develop and maintain excellent talent at all levels in the organization.

WHAT YOU'LL BRING TO SPECTRUM

• Experience:
  • Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
• Education:
  • Bachelor's degree or related field experience equivalent; Field Experience is inclusive of fulfilment/capacity management, construction/engineering, and plant maintenance
• Skills:
  • History of success in field operations leadership with proven ability to motivate your Team to achieve a common goal with both willingness and experience in taking on challenges, providing clarity, direction, and motivation

SPECTRUM CONNECTS YOU TOO MORE

• Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career.
• Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry See all the ways we invest in you-at work and in life.

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