Security - Senior Product Manager, Cases and Escalation Workflows

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

We're seeking a Senior Product Manager to drive innovation in our cases and escalation workflows and help us paint the future landscape of security and observability operations. Join our Elastic Security team and orchestrate the development of ground breaking solutions that empower organizations to gain AI-powered insights while they collect, collaborate on, and share the results and artifacts of their investigations.

This person will own the vision for Elastic escalation workflows, ensuring alignment with market trends and customer needs. Define and prioritize innovative product features based on customer requirements through collaboration with cross-functional and cross-solution teams. Drive product differentiation by conducting detailed market analysis and customer interviews to identify key opportunities. Develop comprehensive product and user requirements to guide development. Build and maintain a balanced product roadmap that integrates innovation with timely customer delivery. Collaborate with marketing and sales teams to develop effective go-to-market strategies. Engage customers and industry analysts to capture valuable insights and validate product concepts. Serve as a subject matter authority and product evangelist through compelling presentations and thought leadership initiatives.

• Leading cross-functional teams (engineering, design, documentation, marketing)
• Communicating sophisticated technical concepts to non-technical audiences
• Addressing customer engagements
• Security operations workflows, incident response, and SOC analyst personas
• SIEM architectures, log management, and security analytics
• Observability pillars - metrics, logs, and traces
• Observability platforms (Datadog, New Relic, Splunk, Dynatrace, etc.)
• Software development in an open-source environment (Git knowledge is a plus)
• Natural language processing, conversational AI, and query interfaces

• 5-8 years of product management experience
• 2+ years specifically in SIEM, SOAR, observability, or incident response platforms
• Experience with workflow automation and case management systems
• Track record of improving operational efficiency through product improvements
• A deep curiosity about IT and security operations and their evolving challenges.
• A meticulous attention to detail, coupled with an appreciation for the broader picture.
• Outstanding communication skills, embodying a team-oriented approach.
• A BS/MS degree in engineering, computer science, information security

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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