IT Project Manager

Position Summary:

Manages multiple projects simultaneously within the constraints of scope, quality, time, and cost, using established guidelines and approved methodologies to deliver specific requirements and meet customer satisfaction.

Primary Responsibilities and Accountabilities:

• Assemble, within the support of Project Sponsor(s), directors and managers, all necessary resources and services needed to perform all project activities.
• Lead/facilitate the project team through the project chartering and planning processes building commitment to the charter and plan. Work closely with activity managers to plan, schedule and coordinate project tasks. Monitor and manage efforts of project team, including both internal and external resources (vendors/consultants) to complete assigned project tasks. Act as liaison and project contact person for external resources. Conduct scheduled, periodic meetings with the Project Team and Project Sponsors. Identify and diagnose problems and take corrective action as required. Manage deviations from plan; conflict/crises.
• Perform high-level analysis required to define project scope. Ensure project scope, objectives, success criteria, constraints, risks and key stakeholders are clearly defined. Create and maintain project plans, schedules, budgets, issue and risk logs, agendas, minutes, status reports, presentations and other project or company specific deliverables as may be required for project initiation, planning, execution/control and closure. Continuously verify scope. Manage trade-offs between scope, quality, time and cost. Communicate change to project scope; renegotiate deadlines when changes occur, assist in the removal of obstacles. Report project status to Project Sponsors and Team Members on a regular and timely basis and ensure accurate understanding of the project status including risks within the project that may affect deadlines. Escalate timely and appropriately unresolved issues and decisions.
• Conclude the work upon completion or premature cessation of project. Formalize acceptance of project and bring it to closure. Ensure satisfactory transfer of "care, custody and control" of product or service upon satisfaction. Close project documentation and archive appropriate records.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.

Decisiveness: Uses sound reasoning, available information, and experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively.

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Influencing Others: Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; modifies presentations to suit a particular audience; responds to objections successfully; uses tact when expressing ideas or opinions.

Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Negotiating: Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes; obtains satisfactory and mutually beneficial agreements through open negotiations and compromises.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

Collaboration: Builds relationships with the Site Directors, Site Resources, implementation Team, and Steering Committee; proactively engages in facilitating discussion, resolving conflict, and establishing trust.

General Requirements:

• Lead effective delivery of work to clients, ensuring alignment to project methodologies and ensuring client satisfaction.
• Balance scope, schedule, budget, quality and risks, while monitoring, reporting and responding to issues and risks associated with the project implementations.
• Develop, implement and maintain a detailed project work plan, including traceable requirements, appropriate controls, governance structures and monitoring to ensure timely, on-budget and quality outcomes.
• Engage and partner with appropriate onshore, offshore and near shore workforces as well as the Clients' business transformation team and their business partners.
• Develop and implement change-management and change-enablement processes throughout project duration.
• Conduct detailed analyses/interviews to understand and explain client problems and utilize standard consulting engagement practices such as facilitation, interviewing, gap analysis, etc., and provide input for workshops and support clients in service delivery transformation

Educational & Experience Requirements:

• 4 Year college degree preferred. High School Diploma, GED required.
• PMP Certification preferred
• 1-3 years of experience creating project plans or coordinating schedules or tasks.
• Strong Knowledge of Microsoft Excel, Visio, Outlook scheduling and Microsoft Office Suite * Strong knowledge of business process mapping. ADO (Azure Dev Ops), ServiceNow experience a plus.
• Willingness to take direction and learn how to coordinate project tasks.
• Ability to help connect others to make good decisions collaboratively * Able to manage a mix of long term and short-term tasks.
• Strong Communication skills required. Need to be able to put complex technical scenarios in understandable terms
• Ability to be accountable and productive working remotely

Supplementary Information:

This description is based upon management's assessment of the requirements and functions of the job as of the date this description was prepared or revised. It is a general guideline for managers and colleagues. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 - $140,000 annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

High School (required)
Bachelors (preferred)

Strong Knowledge of Microsoft Excel, Visio, Outlook scheduling and Microsoft Office Suite * Strong knowledge of business process mapping. ADO (Azure Dev Ops), ServiceNow experience a plus. (required)
1 - 3 years: Years of experience creating project plans or coordinating schedules or tasks. (required)
PMP Certification (preferred)