Representative, Customer Solutions

Be the friendly voice customers count on. As a Customer Solutions Representative at Spire, you'll help start, stop, or transfer gas service, resolve billing questions, and coordinate emergency responses-making everyday energy access seamless.

It's more than customer service-it's learning how natural gas powers homes and businesses across our communities and helping customers with real solutions that build trust.

At Spire, you'll find more than just a job-you'll discover a mission-driven workplace where your voice matters and your efforts directly improve the lives of neighbors across our communities. As a Customer Solutions Representative, you become a trusted ally to customers in moments that truly matter. But what sets Spire apart is its deep-rooted culture of care and collaboration, where diverse perspectives are welcomed and supported. With structured training, hybrid flexibility, and a strong sense of community, Spire is the perfect place to grow professionally while making an impact every single day.

We're driven to serve communities and support teammates who:

• Make it happen
• Work together
• Welcome fresh ideas
• Lead with care and integrity

• Respond to calls and emails as the first point of contact
• Handle service requests with confidence
• Resolve billing issues and guide customers through payments
• Apply policy knowledge with sound judgment
• Stay cool under pressure and deliver excellent service
• Jump in wherever you're needed

• A high school diploma or equivalent

• Strong listening skills (really strong-our customers will notice!)
• Empathy, patience, and a knack for multitasking
• Critical thinking and problem-solving chops
• Comfort with Microsoft Office and digital tools
• Confidence to ask questions and share ideas

• Full-time, hourly position
• Hybrid work model: 3 days in the office, 2 from home
• 8-week in-office training to set you up for success
• Regular schedule with occasional overtime
• Shared, team-oriented office environment

Spire is committed to cultivating a workforce that reflects the rich diversity of our communities. We welcome applicants from all backgrounds and walks of life. Learn more and apply at jobs.spireenergy.com.