Capture Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Join our dynamic, mission-driven team as Capture Manager to advance business development growth initiatives and cultivate strategic customer relationships at ServiceSource, an AbilityOne Program nonprofit agency. Reporting to the Director of Business Development, this role will be responsible for managing the full capture lifecycle on assigned opportunities while supporting day-to-day business development and proposal operation activities. The Capture Manager is crucial for continuing ServiceSource's expansion in the competitive federal marketplace and participation in state-use programs in key states. The ideal candidate will divide their focus between federal and state-use pursuits and must be well-versed in all phases of government business development and capture, with a proven ability to craft winning strategies for both sectors.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The listed duties and responsibilities will be rated on the Annual Performance Review.

• Manage the full capture lifecycle, from qualification and pursuit decision gates through contract award.

• Develop, update, and report on Capture Plans and win strategies, focusing on addressing customer hot buttons, qualification points, and differentiators.

• Build and sustain relationships with key federal and state customers to foster new opportunities, briefing them on ServiceSource capabilities and solutions.

• Collaborate across internal teams-Operations, Pricing, Contracts-to develop and refine win strategies during opportunity gate reviews. Effectively communicate and brief customers on ServiceSource capabilities, services, and value propositions.

• Gather, assess, and validate customer requirements, including development, coordination, and execution of customer outreach and call plans. Update and maintain assigned opportunity records on Salesforce CRM to track progress and activities throughout the capture process.

Additional Responsibilities

• Leverage federal and state procurement tools (such as SAM.gov, GovWin, FPDS, eBuy, BidNet, and State Procurement Portals) to analyze trends, competition, and procurement forecasts.

• Contribute to proposal development, including content creation, color team reviews, white papers, and marketing materials.

• Participate in strategic planning, innovation meetings, and other growth initiatives.

• Perform additional duties as assigned, supporting overall business development efforts.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree in business administration or related field required.

• Minimum of five (5) years' experience in business development, capture management, or a related role required.

• Knowledge of Federal Acquisition Regulation (FAR) and different procurement methods required.

• Ability to attend industry conferences and customer meetings in person and/or travel up to 50% of the time throughout the U.S. is required.

• Knowledge of AbilityOne Program, Service Contract Act (SCA), FAR, and government procurement processes preferred.

• Experience using the Shipley Capture Workbook or similar systems to systematically gather and organize capture information is highly preferred.

Knowledge, Skills, and Abilities

• A self-starter with a passion for the ServiceSource mission to create opportunities for individuals with disabilities while delivering superior service to government customers.

• Exceptional writing, research, and communication skills.

• Must have the ability to think independently while also promoting teamwork within the organization.

• An energetic, forward-thinking, and creative individual with high ethical standards.

• A well-organized and self-directed team player.

• Ability to read, analyze, interpret, and prepare operating, solicitation, opportunity, and contractual documents.

• Effective internal and external customer relations skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.

• Ability to make effective presentations on complex topics to the Senior Executive Team and external stakeholder groups.

• Proficiency in Microsoft Word, PowerPoint, and Excel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, and talk or hear.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information