IT MANAGER- SPECIALIZED SYSTEMS #00095818

Information Technology- Research Support Solutions

The IT Manager - Specialized Systems leads a team of advanced IT specialists dedicated to providing technology support and solutions to researchers across the University of Missouri System. This position is responsible for the day-to-day management of the IT Specialized Systems team within IT Research Support Services (IT-RSS), ensuring the effective delivery of IT services that facilitate a productive research environment. The manager will focus on team leadership, cross-campus collaboration, and strategic alignment of IT resources with researcher needs. This role requires a blend of personnel management, technical oversight, and strategic planning to ensure their team successfully supports complex research infrastructure and projects, with a key focus on maintaining secure, compliant environments for sensitive and restricted research data.

Basic Function & Responsibilities:

Demonstrate a high level of initiative, independence, and maturity in all aspects of work. Use creative and critical thinking to identify and implement new or novel ways to continuously improve services and service delivery. Contribute to the successful completion of assignments and projects by providing clear direction, balancing team workload, managing resources, and ensuring alignment with the strategic directives of university leadership. This position is responsible for the management of the team's personnel, projects, and operational priorities, including the critical responsibility of ensuring that supported systems meet stringent compliance requirements for Controlled Unclassified Information (CUI), export-controlled data, and other sensitive information.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and manage the Specialized Systems team, providing clear direction, performance evaluations, and professional development opportunities
• Manage the assignment and prioritization of work, ensuring their team has the organization, resources, and processes needed for success
• Foster a collaborative and high-performance team culture focused on providing excellent customer service to the research community
• Address personnel matters and ensure team operations are consistent with HR policies and processes
• Oversee technical troubleshooting and support for systems and devices within the research context

Strategic Collaboration & Development

• Collaborate with IT peers at Missouri S&T and other UM System campuses to ensure local team services are aligned with broader IT and research support initiatives
• Partner with the Office of Sponsored Programs (OSP) to provide technical consultation for grant proposals and with the Research Compliance Office to implement and manage solutions for restricted research projects, including those involving CUI and export controls
• Serve on advisory committees and provide expertise on research support initiatives relevant to their team's function
• Work with IT leadership to develop and implement IT policies and procedures that effectively support the research mission
• Consult with researchers to understand their technology challenges and collaborate with their team and other departments to find effective solutions

Operational & Service Management

• Lead their team in identifying, implementing, and supporting processes and initiatives that benefit researchers across the campus and system
• Utilize IT Service Management (ITSM) principles to ensure the consistent and efficient delivery of services
• Oversee the establishment of new services provided by the team, from conception to delivery
• Conduct compliance evaluations on new and existing systems to ensure they meet the security and operational requirements for handling CUI, export-controlled data, and other sensitive information
• Establish and maintain service rate cards for IT services offered by the team to establish predictive services for grant and sponsor funded research
• Oversee team projects, ensuring they are well-defined, properly resourced, and completed in a timely manner
• Review campus technology purchases to determine viability, sustainability, and support capability within their team's scope of responsibility
• Coordinate work across multiple domains, including system administration, networking, vendor relations, and security, to ensure cohesive service delivery

Fiscal & Administrative Oversight

• Manage budgets with input from leadership and the team to ensure the unit is appropriately funded while exercising responsible financial stewardship
• Manage vendor relationships and participate in pricing negotiations
• Provide reporting on team performance and project status to leadership

Workplace Culture:

• Work effectively in a tightly integrated, collaborative team environment
• Provide excellent customer service and communicate effectively through verbal and written mediums
• Develop and present ideas, solutions, and reports, both formally and informally
• Mentor fellow team members and foster a positive, helpful, and confident team attitude
• Maintain high standards of work and a desire to solve complex problems and improve service offerings

• This position is primarily based in Rolla, Missouri, with occasional travel to partner campuses across the state
• On-campus presence is required

• Bachelor's Degree in a relevant field or an equivalent combination of education and experience
• 5 years of experience with at least four years of related experience in an IT environment and at least one year of experience in a lead or management role
• Familiarity with IT systems, software, and infrastructure used in research and advanced academic environments
• Experience supporting a diverse range of operating systems (Linux, Windows, Mac OS) and network environments
• Experience planning and managing IT projects or technical staff
• Excellent communication and interpersonal skills

• Familiarity with research and advanced academic environments
• Experience working in a multi-campus or federated IT environment
• Experience with budget management and resource planning
• ITIL Foundations Certification
• A graduate degree in a management-related field

The anticipated hiring range for this position has been established as $58,960-$83,304 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 11
University Title: MANAGER IT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla is a small town of nearly 21,000 residents in central Missouri. Located near the Ozark National Scenic Riverways, the Phelps County area is home to beautiful hiking trails, trout fishing, canoeing and an abundance of local wineries and breweries. Natural beauty abounds with plenty of opportunities for peaceful solitude. Located an hour and a half from St. Louis, Springfield and Columbia, there are many alternatives for all the resources of the city while having a peaceful place to call home.

Rolla offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.