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Supervisor Mortgage Quality Control

First Citizens Bank
United States, South Carolina, Columbia
1314 Park St (Show on map)
Jul 10, 2025
Overview

This position facilitates compliance and quality control efforts for the Bank's Mortgage Division through the supervision of operations and sales requirements. Analyzes banking regulations to communicate changes which directly impact mortgage activities. Monitors department policies, procedures, and practices for compliance. Assists management in aligning new and existing product offerings with applicable laws and regulations, ensuring effective design of control systems and quality standards.


Responsibilities

  • Compliance Review - Identifies, interprets, and monitors banking regulations to effectively align mortgage activities with appropriate requirements. Ensures policies, procedures, practices and systems are designed appropriately and operating effectively to promote compliance with applicable regulations.
  • Industry Expertise - Maintains knowledge of federal and state banking regulations which directly impact the Mortgage Division. Communicates changes and new regulations accordingly.
  • Coordination - Fosters productive relationships and open communication to ensure all areas within the division understand their role in the first line of defense. Assists in the coordination of changing policies, procedures, and processes revised for compliance purposes. Works closely with management to determine consistent application of policy changes.
  • Quality Control Audits- Oversees the review of loan files for adherence to underwriting standards, as well as federal, state, and investor rules and regulations.
  • Business Support - Represents the Mortgage Division on projects, committees, and new product development. Provides guidance and support to associates on compliance-related matters. Assists in change management initiatives and in mortgage loan data accuracy.

Qualifications

Bachelor's Degree and 6 years of experience in Banking or Regulatory Compliance Management OR High School Diploma or GED and 10 years of experience in Banking or Regulatory Compliance Management

Required Area of Experience: Banking or Regulatory Compliance Management

Preferred qualifications:

DE certification

Quality Control experience

Underwriting experience

Experience leading or managing a team

Skill(s): Knowledge of lending, safety, and soundness regulations impacting the financial services industry

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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