ServiceNow CSM developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow CSM developer

Location(s): Seattle, WA

Job Description:

Key Skills:

CRM, IT infrastructure, IT networking, IT operations, ITOM, Service Now CSDM, ServiceNow CSM, TCP/IP, client management, customer service, information technology, technology.

• Design and develop custom applications and workflows within the ServiceNow CSM module.
• Integrate ServiceNow with contact center platforms (e.g., Amazon Connect) to streamline customer support operations.
• Optimize performance, scalability, and usability of ServiceNow implementations.
• Communicates highly complex ideas and concepts to non-technical peers and customers.
• Ability to establish cross-functional, collaborative relationships with business and technology partners.
• Support the development team and perform activities to resolve developer issues in a timely and accurate fashion.
• Engineer build and release processes.
• Ability to effectively manage and partner with technology vendors to deliver against business objectives.
• Conducts research and makes recommendations on standards, products, and services.
• Ensures application and infrastructure architectural solutions are stable, secure, and compliant with Company standards and practices.
• Implements all technologies in accordance with Information Security's guiding principles for highly sensitive data.
• Provide high-availability operational support and automate solutions across the environment.
• Implements deep telemetry capabilities to provide ongoing success and performance metrics.
• Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems.
• Upholds company policies, and legal/regulatory requirements, such as PCI.
• Implements and maintains system configurations and baselines to support secure application development software control best practices and standards.

• 4-8 years of professional industry experience with software development
• Bachelor's degree in Computer Science or related field

• 5+ years of experience in software development, with 3+ years working with ServiceNow.
• Strong knowledge of the CSM module and experience with contact center integrations.
• Proficiency in JavaScript, GlideScript, and ServiceNow development best practices.
• Experience with REST/SOAP APIs, Flow Designer, and IntegrationHub.
• 5+ years of experience in system administration, network administration, and systems engineering.
• 3+ years Experience with large-scale distributed systems and client-server architectures.
• Demonstrated ability to debug and optimize code, and automate routine tasks.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Proven ability to translate insights into business recommendations.
• Knowledge in application development and supporting a development environment.
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, Google App Engine).
• Knowledge and understanding of relevant legal and regulatory requirements, such as SOX, PCI, HIPAA, Data Protection, etc.
• Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments.
• Knowledge in databases and comfortable with various databases technologies.
• Proficiency in TCP/IP networking, architecture and core technologies ( DNS, routing, iptables, tc, etc.).
• Experience running and maintaining a 24x7 production environment.
• Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5+ years.