Routing Coordinator

New Balance Athletics, Inc.
medical insurance, life insurance, vision insurance, parental leave, short term disability, tuition reimbursement, 401(k)
United States, Massachusetts, Lawrence
Jul 10, 2025
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: Works closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. The Routing Coordinator will also coordinate freight pickups, organize, and maintain customer routing guides and maintain the proper shipping documents to promote efficient shipping of products. MAJOR ACCOUNTABILITIES: Coordinates freight pick-ups. Call freight companies for appointments. Arrange shipping details with NB customer's web based logistic systems. Routing Guide maintenance through Matrix updates. Keep routing guide current by adding changes as they occur to NB Customer Matrices. Organize shipment documentation. Ensure proper bills of lading are generated and are accurate per the customer Matrix. Ensure all International documents are accurate and coordinated with NB Logistics. Connect with Account Services and Account managers to provide feedback on customer carrier performance. Work directly with distribution teams to facilitate improvements in on-time shipping metrics. Lead data-driven analysis, reporting, and communication of DC and Customer shipping. performance and making recommendations for how New Balance should address them. Investigate status of pending shipments and provide updates to shareholders. Coordinate wave management with local DC teams. Perform duties of Distribution Associates, as required Other duties as assigned. REQUIREMENTS FOR SUCCESS: High School diploma or equivalent required. Experience analyzing data and translating observations from data sources into insights a plus. Prior experience with customer service strongly preferred. Strong analytical skills with the ability to identify and resolve routing discrepancies. Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process. Demonstrated ability to read, write and speak English fluently; ability to match numbers/letters. Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor. Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email. Strong organizational, communication and interpersonal skills; detail oriented. Attention to detail, learning mind-set and collaborative mindset/working style. Ability to learn and retain processes and procedures in a changing environment. Sit/stand and work on a computer for long periods of time. When performing Distribution Associate duties: Ability to use RF scanner or WMS workstation. Able to lift and carry 50 lbs. on a regular basis. Able to push/pull up to 75 lbs. Able to stand/walk on concrete surface for 10+ hours per day, with regular bending, reaching, and crouching. Able to climb ladders up to 12 feet (where applicable). Go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable). Regular Associate Benefits Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.