Inside Sales Rep

K&L Microwave Inc.

life insurance, vision insurance, paid time off, paid holidays, sick time, tuition assistance, 401(k)

United States, Maryland, Salisbury

2250 Northwood Drive (Show on map)

Jul 10, 2025

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products - engineered components and subsystems - for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

POSITION OVERVIEW:

The primary function of this role is to interface with customers, in support Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

Essential Duties and Responsibilities:

Inside Sales Functions

Creation of quotations for customers
Creation and follow-up on leads from customers
Managing accounts and opportunities in Customer Relationship Management (CRM) system
Managing customer online supply chain portals - specific to quotation and order status requirements
Supporting in-person and remote customer meetings
Interfacing with Engineering for technical evaluations
Understanding part topologies to support accurate quoting
Creating part numbers in Enterprise Resource Planning (ERP) system
Working with Operations to ensure production updates are communicated to customers in response to open-order status requests
Supporting customer order expedite requests

QUALIFICATIONS SUMMARY:

High School Diploma or GED
2-4 years' direct customer service experience
Clear Verbal and Written communication skills
Experience in planning, directing, coordinating quotations
Must have experience in a manufacturing environment, with electronics experience being a plus
Must meet the knowledge, skills, and abilities listed

Knowledge, Skills and Abilities:

Must have strong attention to detail
Must be able to analyze and solve complex problems
Must have excellent interpersonal and communication skills
Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint
Must have the ability to plan and manage multiple projects at once
Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents
Ability to learn and operate effectively in CRM and ERP applications
Ability to thrive in a dynamic, high-pace environment

PHYSICAL DEMANDS:

Described here are characteristics representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Stand, walk, and sit throughout the day.
Ability to lift/move 15-20 pounds on occasion.

WORK ENVIRONMENT:

Characteristics described here are representative of those an incumbent will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individual with disabilities to perform the essential functions.

Exposed to moving mechanical parts, and low voltage electrical circuits while on the manufacturing floor.
Occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat.
Required to wear appropriate personal protective equipment when in restricted manufacturing areas.

#LI-AS2

Work Arrangement : Onsite

Pay Range: $19.00 - $24.00per hour

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including up to 10 paid holidays per calendar year based on schedule worked, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, and tuition assistance business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactaccommodations@mpgdover.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :