Museum Shop Sales Associate

Museum Shop Sales Associate, Full Time (Non-exempt)

POSITION PURPOSE:

Promotes and represents the Denver Art Museum and the Museum Shop by providing high-quality customer service to all visitors while emulating the Denver Art Museum's core values. This position supports the daily operations of the Museum Shop by interacting with and assisting visitors, actively selling and processing transactions, and replenishing merchandise.

This position reports to the Assistant Manager of Shop Employee Experience.

PRIMARY RESPONSIBILITIES:

• Customer Service & Sales
  
  
  
  • Greet and engage customers in a friendly, professional manner
  • Understand customer needs and recommend products accordingly
  • Drive sales through product knowledge, suggestive selling, and upselling
  
  
  
  
• Store Operations
  
  
  
  • Complete all POS transactions in a professional and friendly manner
  • Reconciles POS register at the end of the shift (counting monies and entering data)
  • Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
  • Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
  
  
  
  
• Product Knowledge & Merchandising
  
  
  
  • Stays informed on current promotions, sales, and product features/benefits
  • Actively promotes membership sales and membership renewals
  • Restocks products throughout the day and at closing
  • Communicates product needs to the management team or to the shop lead.
  • Ensures merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
  
  
  
  
• Team Collaboration
  
  
  
  • Communicate effectively with coworkers and management
  • Participate in team meetings, training, and store events
  • Support peers with tasks and contribute to a positive store culture
  • Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
  • Consistent usage of the Racial Equity Lens in day-to-day operations
  • Yearly goal setting to support Racial Equity Roadmap initiatives
  
  
  
  

QUALIFICATIONS:

• Previous retail experience (2+ years preferred)
• High school diploma or equivalent required
• Ability to provide exceptional customer service
• Comfortable with sales techniques such as suggestive selling and product knowledge
• Basic math skills for handling cash and inventory
• Ability to use positive language
• Positive attitude and professional demeanor
• People-oriented with a focus on inclusivity
• Dependable, punctual, and team-oriented
• Detail-oriented with good organizational skills
• Ability to multitask and work in a fast-paced environment
• Adaptable to a variety of situations
• Dynamic; able and willing to be flexible if changes arise
• Patience with the ability to listen and understand
• Creative and curious mindset

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events as needed
• Environment: temperature-controlled
• Activities:
  
  
  
  • Ability to stand for long periods of time (entire shift)
  • Capable of lifting/moving up to 30-40 lbs
  • Able to bend, reach, and climb ladders as needed for merchandising and stocking
  
  
  
  

POSITION TYPE: This position is covered by a Collective Bargaining Agreement with AFSCME-CWU.

PAY: The hiring hourly range for the position is $19.00-$23.75 based on experience. A .50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

BENEFITS: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. This position is based at the Denver Art Museum, which only has pay to park options, all employees are eligible to receive a free RTD Eco Pass.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a "perfect" candidate - Nor do we look for the right "fit" with us, we look for the add! We encourage you to apply for a role at the Denver Art Museum even if you do not meet 100% of the bullet points. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment. The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider adjustments to job responsibilities to ensure the right candidate will be successful.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role will require at least one interview with a hiring manager and or panel that will be held in-person at the DAM or through video.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color - Latinx, Indigenous, Black, and others - have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM's internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.