HR Shared Services Assistant

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:
Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.

Prefer a candidate located in the PST or MST time zones. Work hours would be 8am-5pm PST or 9am-6pm MST.

WHERE YOUR CAREER IS A FORCE GOOD:

• Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. Serve as liaison between HR and COE's.
• Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction.
• Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions.
• Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman's Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.
• Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable).
• Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems.
• Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP's and Knowledge Articles. Participate in department training needs as necessary.

WHAT YOU NEED TO SUCCEED:

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related discipline preferred.

Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.

Skills & Abilities: Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication and listening skills. Strong customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. Familiarity with CRM systems and practices. Ability to work both in an in-person and/or virtual team environment, if needed. Ability to work on a team and independently. Strong organizational and documentation skills. Focus on quality with a great attention to detail.

Ability to analyze, solve problems and resolve conflicts. Ability to adapt and respond to different personality types. Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. FPC, CPP, PHR certification a plus.

Travel: Minimal travel (team meeting once a year)

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Compensation: The salary range for this position is $21.00-$24.00 per hour.

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. This role is not eligible for relocation assistance.

This role is not eligible for relocation assistance.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

*LI-POST

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights