Ticketing Supervisor - The Complex

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary
The Ticketing Supervisor is responsible for the configurations of events in the ticketing system and operates on-site ticketing and box office services for The Complex. This role provides front-line, top-notch service and support for the venue as its full-service ticketing provider. Acts as a relationship manager on behalf of the Complex for promoters and event organizers in relation to their ticketing needs. Implements and provides support for all products and services.

Essential Functions

• Configure events and promotions for the various events in the ticketing system
• Tracks and reports all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination
• Works with event promoters to develop a deep understanding of each event and its unique challenges
• Assist staff, customers, and promoters in resolving issues and problems related to reservations and ticketing
• Supervises staff and ensures the quality of work meets the standard; encourages and motivates staff to achieve positive contributions
• Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization
• Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers
• Manages customer needs and requests in a professional manner
• Troubleshoot and resolve or escalate technical support Issues
• Develop expertise on all products/services, remaining current with all new releases
• Strategically push business initiatives to each promoter as they interact and build events (Resale, Premium, etc.)

Required Qualifications

• BA/BS Degree (4-year) in business related field
• 2- 4 Years Experience
  
  
  
  • Live event ticketing and event programming
  • Customer service experience
  • Box office experience
  
  
  
  
• Working knowledge of planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software
• Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology
• Effective communication and customer service skills
• Demonstrated working knowledge of fostering collaboration and effective teamwork among staff members and with event promoters
• Detail-oriented and organized with strong problem-solving skills
• Demonstrated ability to lead/supervise a team
• Availability to work various hours: nights, weekends, and holidays as required

Pay Scale: $23.00 - $28.00 p/h

Bonus:

• These positions are not eligible for a bonus under the current bonus plan requirements.

Benefits:

• Event based positions are not eligible for benefits through AEG Presents.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.