Manager, Intelligence

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

We are seeking an experienced and driven Program Manager to lead a high-performing team of intelligence analysts supporting 24/7 mission-critical operations for a Fortune 500 client. This individual will manage a team of analysts covering areas such as geopolitical risk, cyber threat intelligence, physical security threats, disinformation monitoring, executive protection, and crisis response.

This role requires excellent leadership, program management skills, and a deep understanding of threat intelligence and global risk dynamics. The ideal candidate will be comfortable operating in a fast-paced, client-facing environment with high standards for accuracy, responsiveness, and analytical rigor.

Location: This position is on-site at the client office in Ohio

What You Will Work On

Team & Operational Leadership

• Lead and manage a team of 11 analysts focused on strategic and tactical intelligence products.
• Oversee day-to-day operations, workload prioritization, and task assignment based on client needs.
• Foster a culture of analytical excellence, collaboration, and accountability.
• Recruit, mentor, and develop team members through coaching and performance reviews.

Program Management

• Ensure all deliverables are completed on time, within scope, and at the highest level of quality.
• Manage program timelines, resource allocation, and performance metrics across multiple client engagements.
• Maintain detailed project documentation and status updates for internal leadership.

Client Relationship Management

• Act as the primary point of contact for one or more enterprise clients.
• Work closely with clients to understand evolving business risks, intelligence requirements, and reporting preferences.
• Deliver regular briefings, situation updates, and strategic consultations to stakeholders at all levels, including C-suite.

Intelligence Oversight

• Ensure that all analytic products-daily reports, incident alerts, threat assessments, and custom advisories-are well-sourced, clearly written, and aligned with client expectations.
• Monitor global developments across geopolitical, cyber, financial, environmental, and security domains.
• Lead quality control and editorial review processes to maintain a high standard of output.

Strategic Planning & Growth

• Contribute to product innovation and service enhancement by identifying gaps, inefficiencies, or emerging client needs.
• Collaborate with other leaders across business development, data science, and product teams to evolve intelligence capabilities.
• Support proposal development, pricing strategies, and contract renewals as needed.

What You Will Bring

• At least 6 years of experience in intelligence analysis, travel security, GSOC operations, or a related field.
• Proven experience leading or managing teams.
• Bachelor's degree in Intelligence Studies, International Affairs, Political Science, or a related field.
• Strong experience with MS office, databases, and intelligence and risk management platforms
• Excellent written and verbal communication skills, with experience presenting to senior leadership.
• Ability to manage multiple priorities and programs simultaneously under tight deadlines.

Preferred Qualifications

• Experience supporting corporate security, executive protection, or crisis management teams.
• Master's degree in relevant field.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.