New

Inside Sales and Service Representative

Ingersoll Rand
life insurance, paid time off, 401(k)
United States, Indiana, Indianapolis
5456 West 78th Street (Show on map)
Jul 11, 2025
Inside Sales and Service Representative BH Job ID: BH-2811 SF Job Req ID: Inside Sales and Service Representative - Parts Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Inside Sales & Service Representative - Parts Location: Onsite - Indianapolis, IN About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.s. Job Summary: This is an Inside Sales & Service - Parts position based out of the Indianapolis Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities. Responsibilities: Handle inbound customer requests to generate sales of compressed air products, services, and parts. Assist customers with parts identification, generate quotes, and ensure a smooth transition from quote to order. Manage customer orders from start to finish, ensuring delivery schedules are met and acting as the key contact throughout the sales cycle. Oversee inventory levels and ensure the order process is accurate, complete, and error-free. Manage outside purchases and product transportation expenses efficiently. Maintain all paperwork, purchase orders, and documentation to support timely responses to customer inquiries and meet internal process requirements. Prepare sales reports, presentations, studies, and research as requested. Ensure compliance with environmental, health, and safety regulations; operate forklift in Parts Warehouse as needed; and mentor peers by sharing best practices. Requirements: High school diploma or GED Associates Degree or 2+ years of relevant experience required Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs. Core Competencies: Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity. Ability to communicate effectively to all teammates, providing responses and updates timely. Excellent multi-tasking skills to receive information and requests via multiple media methods. Excellent written & verbal communication skills. Organizational skills - ability to manage time and multi-task. Thinks and acts strategically. Customer service focus - understand the need, solve problems, and respond in an efficient manner. Preferences: Bachelor's Degree Technical background highly preferred SalesForce experience Forklift certification a plus, but not required (we'll certify you!) Travel & Work Arrangements/Requirements: This position will be based in Indianapolis, IN and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). What We Offer: At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. TO APPLY: Please apply via our website https://ir-jobs.dzconnex.com/ by September 2025 in order to be considered for this position. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. APPLY NOW