COMMUNICATIONS OPERATIONS MANAGER

JOB ANNOUNCEMENT

COMMUNICATIONS OPERATIONS MANAGER

OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS

911 Operations

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Salary range: $121,668.00 to $137,532.00 annually

Applications for this position will be accepted until 11:59 pm Central time on August 11, 2025.

*Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.

Under direction, manages and coordinates the operations of the 9-1-1 Chicago Emergency Communications Center (CECC) during an assigned shift; and performs related duties as required.

NOTE: The OEMC operates 24 hours a day, 7 days a week.

ESSENTIAL DUTIES

• Directs personnel responsible for supervising Police Communications Operators engaged in receiving and processing 9-1-1 emergency calls, and dispatching police field units to reported incidents of crime or emergencies;
• Monitors call taking and dispatch activities to ensure efficient and effective work operations;
• Prepares work schedules for personnel on an assigned shift;
• Reviews and approves daily assignments of Police Communications Operators and allocation of workstation equipment to ensure optimum use of resources;
• Monitors operating efficiency of computer-aided dispatch (CAD) system and related equipment to ensure timely resolution of technical problems;
• Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations;
• Responsible for notifying management of critical incidents or emergencies;
• Monitors and ensures the on-going training of staff on emergency communications procedures and CAD systems operations; and
• Conducts operational studies and prepares management reports on staff and CAD system performance.

Additional duties may be required for this position.

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE.

Minimum Qualifications

* At least nine years of work experience in emergency communications and dispatching operations in a computer-aided dispatch environment, including three years of supervisory experience; OR

* Graduation from an accredited college with an Associate's degree in Public Safety Management, Public Administration or a directly related field, PLUS at least seven years of work experience in emergency communications and dispatching operations in a computer-aided dispatch environment, including three years of supervisory experience; OR

* Graduation from an accredited college or university with a Bachelor's degree in Public Safety Management, Public Administration or a directly related field, PLUS at least five years of work experience in emergency communications and dispatching operations in a computer-aided dispatch environment, including three years of supervisory experience; OR

* Graduation from an accredited college or university with a Master's degree or Doctorate in Public Safety Management, Public Administration or a directly related field, PLUS at least four years of work experience in emergency communications and dispatching operations in a computer-aided dispatch environment, including three years of supervisory experience.

NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview and affirmatively answer a Willingness and Ability Questionnaire. The interviewed candidate(s) who affirmatively answer a Willingness and Ability Questionnaire and possess the qualifications best suited to fulfill the responsibilities of the position, will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor