Hotel F&B Outlets Manager - H FT **Sacramento Marriott Rancho Cordova**

HOURLY RATE OF PAY: $25.00-$27.49

Join the Sacramento Marriott Rancho Cordova Team as a F&B Outlets Manager

We are seeking a dynamic and enthusiastic individual to lead our F&B Outlets & Starbucks Team. The ideal candidate will be passionate about delivering exceptional customer service, fostering employee satisfaction, and thriving in a collaborative team environment. A solid understanding of coffee, beverages, and quick-service operations is essential. The successful candidate must have experience working within budget guidelines and be flexible with their schedule, including availability on nights and weekends. A minimum of 2-4 years of experience managing a high-volume Restaurant and/or Starbucks or similar cafe environment is required, and hotel experience is a plus.

Key Responsibilities:

As the F&B Outlets Manager, you will oversee the daily operations of our on-site Full Service Starbucks and assist in managing other F&B outlets, including Restaurant, Banquets and Concierge. Your responsibilities will include:

• Hiring, training, scheduling, and coaching team members.
• Enforcing hotel policies, including those related to employee appearance, attendance, punctuality, service standards, and job duty completion.
• Leading regular department meetings and implementing promotions and incentive programs across Starbucks, restaurant, bar, and room service.
• Ensuring that standard operating procedures are followed to deliver exceptional guest service.
• Reporting directly to the Director of Operations.

Starbucks Manager Duties:

• Ensure adherence to all Starbucks and hotel policies, including product ordering and inventory control.
• Maintain proper inventory levels for coffee, pastries, and other retail products.
• Oversee Starbucks team to ensure proper beverage preparation, customer service, and POS procedures.
• Coordinate service for large group orders or mobile orders, especially during peak periods.
• Manage product displays and seasonal merchandising in line with Starbucks brand standards.
• Conduct monthly inventory checks and manage waste logs.
• Plan and implement promotional events and seasonal beverage rollouts.
• Perform regular inspections of the store and address any operational improvements.
• Complete administrative duties as required.

Staff Management:

• Hold pre-shift meetings with staff to ensure readiness and product knowledge.
• Ensure adequate staffing, especially during peak business hours and high occupancy periods.
• Maintain consistent communication with department managers and MOD to share relevant information.
• Manage administrative tasks such as interviewing, hiring, performance appraisals, and staff terminations.
• Maintain cleanliness and organization in all Starbucks areas, delegating daily and weekly cleaning tasks.
• Monitor and ensure the efficiency and quality of service provided by the team.
• Manage uniforms, supplies, and equipment inventory.
• Foster a positive team environment and encourage teamwork among staff.
• Plan, assign, and direct team members' work.
• Prepare payroll as required.
• Promote open communication between all hotel departments.

Training:

• Ensure all associates are trained in safety procedures and practices.
• Educate staff on hotel fire regulations, accident reporting, and safety protocols.
• Implement training programs to optimize team efficiency and align with Marriott and Starbucks standards.
• Facilitate new hire and ongoing training, adapting content as needed to meet the evolving needs of the team.

Education & Experience:

• High school diploma required; some college preferred.
• 3 - 5 years of experience as a Starbucks manager or assistant manager.
• Bachelor's degree preferred, or equivalent combination of education and experience.
• Strong knowledge of Starbucks product offerings and seasonal promotions.
• Strong leadership, communication, and interpersonal skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Valid CA Food Handler Card.
• Valid RBS Certification (if applicable to store setup).
• Relevant military experience is a plus.

Why Join Us?

At the Sacramento Marriott Rancho Cordova, we're committed to creating an inclusive and positive work environment where every team member feels valued and supported. If you are passionate about hospitality and eager to lead a high-performing team, we encourage you to apply and become part of our growing family!

Benefits:

• Medical (Anthem/Kaiser)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation, Holiday, and Sick Pay
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within our portfolio

Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia at rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.