Endpoint Technology Analyst

The Endpoint Technology Analyst is responsible for managing, overseeing, and ensuring the successful deployment and maintenance of endpoint devices within SWCA, including laptops and tablets. This role works closely with various stakeholders to ensure smooth and efficient implementation of endpoint solutions, covering hardware and software deployments, system configurations, and ongoing device support. The Endpoint Technology Analyst plays a crucial role in ensuring users have functional, secure, and well-maintained devices to support their work. Desirable characteristics include curiosity, a drive for lifelong learning, and a commitment to continuous improvement. This is a full-time, regular, benefits-eligible position hybrid based in any of our United States offices.

SWCA Environmental Consultants is a growing employee-owned firm, providing a full spectrum of environmental services. Our Vision (the North Star) is to make SWCA the best workplace and industry leader in sustainability, bringing sound science and creative solutions to global environmental challenges while maintaining a dedication to employee-ownership. We live our core values: we collaborate as #OneSWCA, we are #AlwaysLearning, we #NeverSettle, and we #GiveBack.

Application deadline: Our team will begin reviewing applications immediately, and interviews will be scheduled with qualified candidates on a rolling basis. The application process will remain open until we have received a robust pool of qualified candidates. Once we have identified suitable individuals, we may close the application process without prior notice. We appreciate the time and effort invested by all applicants.

• Lead and coordinate endpoint deployment tasks, including the planning, configuration, scheduling, and execution of hardware and software rollouts for laptops, tablets, and other endpoint devices.
• Collaborate with Technology teams to configure endpoint devices-especially tablets and laptops-ensuring compliance and functionality with organizational systems and security protocols.
• Perform routine maintenance, updates, and troubleshooting for tablets and other endpoint devices to ensure optimal performance and user satisfaction.
• Conduct thorough testing and quality assurance checks on deployed endpoint devices-including tablets-to verify their functionality and resolve any issues.
• Maintain accurate documentation of deployment processes, configurations, and user guides for all endpoint devices, including tablets.
• Assist Technology Management in generating reports on KPIs, including deployments, issues, resolutions, and device health.
• Respond promptly to end-users' technical issues and provide effective troubleshooting and support for tablets and other devices, both remotely and on-site as necessary.
• Ensure that endpoint devices are configured and maintained in accordance with security policies, industry standards, and regulatory requirements.
• Collaborate with cross-functional teams, including IT, security, and operations, to align endpoint deployments with organizational objectives and communicate project updates to stakeholders.
• Stay updated with emerging technologies and industry trends related to endpoint devices and deployment methodologies. Propose and implement process improvements to enhance deployment efficiency and user experience.

Qualified candidates will demonstrate an appropriate combination of the following additional competencies and skills:

• Associate's Degree (A.A) or equivalent from a two-year college or technical school, and 4+ years' related experience and/or training; or equivalent combination of education and experience.
• Certifications including A+, Network+, or similar strongly preferred.
• Familiarity with profile development and maintenance via Intune required.
• Demonstrated experience working in a customer-facing role required.
• Proven experience in endpoint device management, deployment, and maintenance, with specific experience supporting and maintaining tablets preferred.
• Solid understanding of endpoint technologies, including hardware, operating systems, software applications, and security protocols.
• Strong troubleshooting and problem-solving skills to address technical issues effectively.
• Proficiency in configuring and managing endpoint devices, such as desktops, laptops, tablets, mobile devices, and peripheral equipment.
• Familiarity with security frameworks, such as antivirus software, firewalls, encryption, and data protection.
• Excellent communication skills, both verbal and written, to effectively interact with end-users and technical teams.
• Experience working with users who are in remote work environments and users operating over poor internet connections.
• Demonstrated experience managing multiple deadlines/requests at once and ability to prioritize and delegate as necessary.
• Strong organizational and project management abilities, with the ability to prioritize tasks and meet deadlines.
• Attention to detail and commitment to delivering high-quality results.
• Ability to work independently as well as collaboratively in a team-oriented environment.

SWCA Environmental Consultants is a growing employee-owned firm, providing a full-spectrum of environmental services. Our Vision (the North Star) is to make SWCA the best workplace and industry leader in sustainability, bringing sound science and creative solutions to global environmental challenges while maintaining a dedication to employee-ownership. We live our core values: we collaborate as #OneSWCA; we are #AlwaysLearning, we #NeverSettle, and we #GiveBack.

SWCA Environmental Consultants is a growing employee-owned firm, providing a full spectrum of environmental services. With offices across the United States, SWCA is one of the largest environmental compliance firms and ranks amongEngineering News-Record'sTop 200 Environmental Firms.

If you need assistance accessing SWCA's website, completing the online application, or require accommodations at any point during the hiring process due to a disability, please contact us at accommodations@swca.com or call 1-480-581-5378. We're committed to providing an inclusive and supportive experience for all candidates. This contact information is specifically for accommodation requests; other inquiries will not receive a response.

SWCA is committed to salary equity and salary transparency for all its employees. In alignment with this commitment, SWCA posts good faith pay ranges on all its advertised job postings to promote pay equity and transparency.

An employee in this corporate based position can expect a pay rate of $79,747/year - $104,457/year. Actual pay within this range may depend on experience, qualifications, geographic location, client requirements where applicable, and other factors permitted by law. Regular-status employees are also eligible for performance bonuses. Candidates are also encouraged to consider SWCA's Total Rewards package, which includes a competitive Benefits package, forward-thinking workplace flexibility, outstanding corporate culture, award-winning career development, and more.

EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply. At SWCA Environmental Consultants, we celebrate diversity and are committed to creating an inclusive work environment. We strongly encourage candidates from all backgrounds, including those with diverse experiences and veterans, to apply. We believe that a diverse and inclusive workforce enhances creativity, innovation, and overall organizational success

SWCA continues to invest deeply in career development programs, delivering our award-winning Career Landscape support resources to accelerate the growth of our staff. We recognize the valuable skills and experiences our internal team members bring to SWCA's continued success. Qualified internal candidates are encouraged to apply and will be seriously considered for this position. We believe in promoting from within, where possible, providing our existing employees with compelling opportunities to advance their careers.

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