Customer Experience Delivery Manager I/II/Sr, Evergy Strategy & Support

Education and Experience Requirements:
* Bachelor's degree in business administration, marketing, economics, or a related discipline/equivalent work experience.
* Master's degree preferred but not required.
* Minimum of Four (4) to eight (8) years of customer facing processes, tools, technology, including project management leadership or equivalent is preferred.
* Thorough knowledge of project management life cycles, including Agile and Waterfall approaches
* Experience in customer experience strategy, value proposition, vendor and partner management, and budget responsibility highly desirable.
* Experience with IT practices (Quarterly Room Planning) and systems (Service Now, JIRA, other)

Skills, Knowledge, and Abilities Required:
* Exceptional communication skills, written and verbal
* Experience in presenting customer solutions to decision-makers.
* Strong analytical skills and ability to synthesize multiple data sources to gain insights and develop action plans, as well as an ability to execute against plans with excellence.
* Experience leading and managing cross functional teams.
* Track record of creative thinking and problem solving, as well as an ability to deliver successful, innovative solutions to business.
* Demonstrable skills in leading people and projects while coordinating activities through a diverse group of people.
* Understanding of technology solutions customer facing a plus.
* Familiarity with electric utility industry a plus.
* Proficiency in Microsoft Office software applications.

Licenses, Certifications, Bonding, and/or Testing Required:
Project Management certification preferred but not required.

Working Conditions:
Normal office working conditions. Occasional travel between office locations for in person meetings will be required.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.