NCO Fleet Work Management Specialist II - Fleet Services

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Responsibilities & Duties

• Maintains excellent customer service to metering, delivery, management, and customers.

• Efficiently uses available tools or systems to effectively communicate reliability details to external customers.

• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends.

• Takes ownership of customer issues and problems until resolved.

• Facilitates communication between internal and external customers.

• Reports job status details to appropriate personnel as needed.

• Monitors various reports to ensure process adherence to achieve customer-related goals.

• Provides feedback to supervision for coaching opportunities.

• Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations.

• Executes customer contracts for Distribution facilities.

• Audits work performed to ensure customer is billed accurately and timely.

• Ensures work is scheduled to meet an established timeline.

• Provides research, root cause analysis, and resolves customer issues.

• Processes highway relocation work orders, collaborating with project managers and the Department of Transportation.

• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc. EE Engagement/Safety

• Supports Human Performance safety culture through active participation in safety meetings.

• Follows ergonomics and office safety guidelines.

• Supports corporate initiatives.

• Demonstrates a commitment to continuous learning and development.

Basic/Required Qualifications:

• High School/GED degree and one (1) or more years of related work experience

Desired Qualifications:

• Possesses a working knowledge of Microsoft Office Software
  Possesses a general knowledge of applications used in Metering Services

• Demonstrates good judgment in decision making

• Exhibits effective written and verbal communication skills

• Collaborates effectively in a team environment

• Works independently in resolving problems

• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

• Prioritizes work effectively

• Supports changing work environments, processes, and policies

• Proficient in system applications used in Delivery Operations

• Knowledge of local ordinances, permits, and inspections

• Previous customer service experience

• Satisfactory work performance reviews with no documented attendance or availability problems

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services

• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration

• Collaborates effectively in a team environment

• Proficient in system applications used in Distribution, Customer Experience & Services

• Knowledge of local ordinances, permits, and inspections

• Supports changing work environments, processes, and policies

• Exhibits effective written and verbal communication skills

• Possesses a working knowledge of Microsoft Office Software

• Previous customer service experience

• Prioritizes work effectively

• Demonstrates good judgment in decision making

• Works independently in resolving problems

Working Conditions

• Occasional overtime.

• Normal working hours: Monday through Friday, first shift.

• Sitting, working at computer station.

• Onsite Mobility Classification - Work will be performed at a company facility.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Privacy

Do Not Sell My Personal Information (CA)

Terms of Use

Accessibility