Administrative Support Associate

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Thrive@Carolina Campus Hubs (Hubs), which includes Academic Advising, a collaborative and innovative approach to deliver holistic support to undergraduates from admission through graduation. We represent a deliberately integrated effort that embraces delivering services in a manner that welcomes experimentation, is scalable and focuses on continuous improvement. Our mission is to champion students' individual stories through purposeful interactions so that they achieve their academic, personal, and post- UNC goals. Anchored in the belief that we serve a diverse population in which every student does not need the same support or know the same information, Hubs seek to partner with students as they unlock their potential, activate their plans, secure their opportunities, and cultivate their community. Nestled within the College of Arts & Sciences, Hubs are comprised of ~60 full- and part-time personnel and serve students in a variety of campus locations.

This Administrative Support Associate position serves as the initial contact for the UNC Advising department and is responsible for reception and general office duties. As the first point of contact for students and visitors, this position will greet and check students in for in-person meetings with Thrive Advisors. They will also respond to questions from students and visitors in-person, by phone, and by email. This position maintains basic office supplies, inputs information into online records database, processes requests from students, and provides general program support for UNC Advising. They may also provide administrative support for various departmental projects. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The successful candidate should have previous customer service experience and strong written and verbal communication skills. They should have keen attention to detail and the ability to successfully work as part of a team. Training and experience with UNC applications such as Infoporte and Connect Carolina is preferred. Familiarity with UNC Business Operations and ideally, College of Arts & Sciences processes and procedures is also a plus.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.