Technical Coordinator

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

About Us:
Granite Telecommunications is at the forefront of telecommunications technology, focusing on systems and process innovation to redefine how the world connects. Our mission is to build cutting-edge solutions that streamline operations, improve customer experience, and drive the future of connectivity. We are a forward-thinking, dynamic team, committed to creating an environment where innovation thrives.

We are seeking a highly motivated Technical Coordinator to join our Technology department. This role will play a critical part in managing and coordinating technical projects, system integrations, and process improvements across the organization. The ideal candidate will have a strong technical background, excellent communication skills, experience in project management, and a passion for optimizing systems and workflows.

Key Responsibilities:

• Project Coordination & Management:
  Lead and manage technical projects focused on system upgrades, integrations, and process optimization. Ensure that projects are delivered on time, within scope, and meet quality standards.
• Technical Support & Documentation:
  Provide technical support to teams, ensuring clear documentation of processes, workflows, and system configurations. Create and maintain detailed project plans, timelines, and status reports.
• Systems & Process Innovation:
  Collaborate with engineering, operations, and other cross-functional teams to identify opportunities for process improvement and innovation. Assist in the implementation of new technologies and systems that enhance operational efficiency.
• Cross-Functional Collaboration:
  Act as a liaison between technical teams, stakeholders, and leadership to ensure alignment on project goals and timelines. Facilitate communication between departments to ensure seamless implementation of systems and processes.
• Monitoring & Reporting:
  Track and report on the progress of system implementations and process optimization initiatives. Provide actionable insights and recommendations for continuous improvement.
• Technical Training & Support:
  Train and support team members on new systems, tools, and best practices to ensure adoption and effective utilization across the organization.

Qualifications:

• Education:
  Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field. Relevant certifications or additional technical training is a plus. Granite experience can be used to offset this requirement.
• Experience:
  3+ years of experience in a telecommunications, technical coordination, systems engineering, or process improvement role. Experience working with cross-functional teams to deliver technical projects is essential.
• Technical Skills:
  Familiarity with telecommunications systems, networking protocols, and IT infrastructure. Knowledge of project management tools (e.g., Jira, AzureDevOps) and systems integration best practices.
• Process Improvement Expertise:
  Demonstrated experience in identifying process inefficiencies and implementing solutions that improve operational effectiveness and system performance.
• Problem-Solving & Analytical Skills:
  Strong analytical skills with the ability to troubleshoot complex technical issues and drive problem resolution.
• Communication & Interpersonal Skills:
  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Strong teamwork and collaboration abilities.
• Fluent in MS Office (Word, Excel, PowerPoint, Outlook), SharePoint, MS Project, VISIO, Adobe Acrobat Proficient
• M-F 8-5 availability - standard WFH Policy