Customer Service Rep (Must be fluent in French) Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:No
Non-compete:No

The estimated base salary range for this role is "50,000 - 55,000" per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

We are currently seeking a French Bilingual Customer Service Representative to join our Building Products Customer Focus call center.This REMOTE position will provide both internal and external customers with technical product information and problem-solving services. You will provide support and service to the Armstrong Building Products sales organization as well as a broad range of external customers including distributors, wholesalers, contractors, retailers, architects, interior designers and developers.If you are a positive, energetic person with a commitment to providing excellent customer service, and you enjoy working in a call center environment, this may be the right opportunity for you!

What's in it for you!

• Enjoy the flexibility of a remote work environment with core hours from 8:00 AM to 4:30 PM - and room to adjust your schedule to fit your life.
• Thrive in an independent role where you can take ownership of your work and make a real impact.
• Gain valuable insights and broaden your perspective by interacting with a diverse range of customers and industries every day.

What you will do

• Communicating daily with both external and internal customers to resolve any service issues
• Receiving and addressinginquiries regarding technical product information, performance, certification, contractor and distributor order/credit status, inventory status, complaint and or claim status, sales aid status, as well as promotions and programs for both contractors and distributors
• Offering alternatives to resolve problems
• Receiving and accurately entering orders into the on-line customer order entry system (SAP) and processing them through shipment
• Assuring accurate pricing is applied prior to shipment
• Contacting customers in advance of planned shipment for the purpose of making item/order changes or selling substitutions of other products
• Arranging for shipment using various transportation modes to various delivery site conditions and requirements
• Processing samples, literature and sales aids request from field sales, customers, and clients
• Verifying the customer's job name and items ordered for a specific time period corresponds with the information in the pricing system.
• Making necessary corrections to ensure correct billings
• Facilitatingthe claims process (ie. billing, product defect, shipping, return materials, rebates)
• Continually working towards eliminating non-standard receivables
• Obtaining proof of accurate information for auditing purposes to determine the action that needs to be taken, which often involves generating a customer to pay letter to collect monies owed to Armstrong
• Filling in for field sales personnel during their absence
• Managing requests for Specials through ABP Specials Process database and providing response to customers on price of specials
• Facilitating communication among CFC, plants, and sales reps

What will make you successful

• The ability converse fluently in French, preferably French Canadian
• Superior verbal and written communication/customer service skills
• A commitment to consistently exceed the customer's expectations
• The ability to learn, understand, and transfer knowledge relative to entire product line
• Excellent listening skills and problem-solving skills relative to customer inquiries
• The ability to prioritize your workload and perform multiple tasks at once is key
• The ability to maintain a positive attitude and work effectively within a team environment
• Proficiency in operating a PC with basic knowledge of Microsoft Excel, and Word
• CES/SAP experience
• Call-center experience

What will make you stand out

• Ability to stay composed and professional in dynamic, fast-paced environments, especially when engaging with energetic or passionate customers.
• Familiarity with the Quebec dialect to support effective communication with our French-speaking clientele.
• A proactive mindset with a strong sense of ownership, initiative, and a passion for continuous improvement and innovation.
• Experience in account management, with a focus on building strong client relationships and delivering exceptional service.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1.3B in revenue, AWI has about 3,600 employees and a manufacturing network of twenty-one facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!