Senior Student Support Specialist, UMKC Central

UMKC Central

Provide a high level of day-to-day customer service for students by addressing and resolving issues related to student financial aid, admissions, cashiers, international student affairs, and/or registration and records.

Characteristic Duties

• Provide exceptional customer service to students and families with inquiries, from point of contact either virtually, in person, email, or telephone, to resolution.
• Advise and expedite non-academic problem solving related to student financial aid, admissions, cashiering, international student affairs, and/or registration and records, such as:
  • Checking application status, receiving and reviewing transcripts
  • Checking financial aid award and disbursement
  • Adding/dropping classes
  • Explain the financial and financial aid impact of dropping and adding classes
  • Explain how to apply for federal financial aid and/or assist students in understanding the aid packages
  • Advise students on their bill, which may include assisting students with entering into a payment agreement for past due debt
  • Review holds related to transcripts, enrollment, billing, and student services
• Provide information regarding university processes and policies in accordance with the general operating procedures in financial aid and scholarships, admissions, cashiering, international student affairs, and/or registration and records.
• Maintain current knowledge of processes and student requirements in student financial aid, admissions, cashiers, international student affairs, and/or registration and records.
• Work collegially with cross-functional areas to ensure student service functions are performed uniformly and consistently.
• Provide information related to other business such as information on parking, academic advising, and other services.
• Provide appropriate referrals to other staff or departments on campus such as disability services, counseling, health, and academic advising.
• Create and log transactions in systems.
• Represent UMKC Central at orientation, convocation, admissions events, and other on-campus information fairs and events.
• Assist supervisor as needed.
• Other duties as assigned.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Bachelor's degree in communication, business, education, psychology, or related area. Two years of experience in admissions, financial aid, registration and records, customer service, or in another education setting is preferred.

Successful candidates will be highly organized, detail oriented, focused on student success, and dedicated to maintaining confidentiality.

$18.87 - $21.22 per hour commensurate with experience, education, and internal equity.

For best consideration, apply by July 18, 2025. Applications will be accepted until filled.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.