Manager, HR Shared Services Center

Overview

To plan, direct and manage the evolving operations of the HR Shared Services Center (HR SSC) across multiple locations. Ensure that the SSC provides optimal service to employees via direct collaboration with HR's Centers of Excellence (COE) and HR Business Partners. Responsible for implementing strategies by developing business plans that align with and support the shared services model of providing advice, guidance, and service to employees and all levels of management. This role will manage and have oversight with Payroll team, Benefits team, Leave Management, Rewards/Recognition Events & Wellness Teams.

Responsibilities

• Develop, implement, and manage the functions, operations, and standards of the HR SSC to best achieve organizational objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise
• Drive operational efficiencies with focus on service excellence through the utilization of technology, data, systems, collaboration, and partnerships
• Provide input on strategic planning and partner with senior leadership to ensure that operations and standards align with strategic objectives
• Collaborate cross functionally with COEs to improve efficiency of processes and dissemination of information across division lines and ensure HR SSC exemplifies the shared services model
• Oversee production and channel data to identify and resolve documentation and knowledge gaps
• Maintain a holistic view of the HR SSC and partnering COEs to anticipate and plan for process improvements, and ensure that SSC staff are appropriately skilled to execute on initiatives
• Represent the HR SSC branch as a subject matter expert to Navy Federal committees, other business units, and senior management regarding HR SSC operations
• Lead or participate in cross-departmental project teams representing HR SSC
• Oversee vendor relationships, including contracts, finances, service levels, and all agreed upon services
• Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
• Function as a liaison with business continuity to ensure backup, recovery, and safety of HR SSC data
• Perform supervisory/managerial responsibilities
  o Ensure adequate/skilled staffing; select employees
  o Establish performance goals and priorities
  o Prepare, conduct, and review performance appraisals
  o Develop, mentor and counsel staff
  o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  o Ensure section/branch goals and objectives align with division/department strategy
  o Ensure efficiency of operations
• Perform other duties as assigned

Qualifications

• Significant experience leading a Human Resources function supporting a large financial institution or corporation, preferably a Shared Services function or team
• Expert ability to analyze statistical data and organizational needs to recommend action or change in procedures
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience in working with cross-functional teams and leading projects
• Advanced knowledge of shared services model best practices
• Advanced knowledge of expense tracking, budget preparation and administration
• Advanced skill demonstrating thought leadership in providing vision & strategic thinking
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced skill communicating with all levels within an organization
• Expert skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Expert skill exercising initiative and using good judgment to make sound decisions
• Excellent interpersonal, verbal, and written communication skills, including public speaking
• Advanced word processing and spreadsheet software skills
• Expert organizational, planning and time management skills
• Bachelor's degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training

Desired Qualifications

• Advanced degree or certification in Training, Education, Human Resources Management or related field, or the equivalent combination of experience, education, and training
• Working knowledge of banking/financial industry trends, products, and services
• Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs
• Experience with Oracle HCM and ADP

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

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