Network Field Technician

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Networking Support

• Support Networking Team with VPN connectivity, WAN connectivity, and inter-campus communication.

• Terminate Ethernet cables (RJ45), install patch panels, racks, switches, and access points.

• Trace and install cabling; resolve physical connectivity issues.

• Configure static IPs, DHCP reservations, NAT rules, and troubleshoot DNS/DHCP.

• Diagnose and resolve user connectivity issues (e.g., Wi-Fi drops, no internet, IP conflicts).

• Troubleshoot printer and VoIP phone connectivity.

• Monitor and respond to alerts (e.g., port down, high latency); escalate as needed.

• Assist with network upgrades (e.g., switch replacement, new AP rollout).

• Participate in office moves, network expansions, and software rollouts requiring network coordination (e.g., badge systems, security cameras).

• Support Wi-Fi segmentation and security for student, faculty, and guest access.

• Work closely with Networking, Field Tech, Help Desk, and campus IT staff to resolve issues.

• Create and maintain network documentation (e.g., IP maps, equipment lists, Wi-Fi heatmaps).

• Shadow Network Administrators and Engineers during maintenance windows.

• Use network tools/commands (ping, tracert, ipconfig, Wireshark, etc.) for diagnostics and monitoring.

Field Tech Support

• Provide in-person and remote support across locations for desktops, laptops, printers, mobile devices, and peripherals.

• Perform installation, configuration, break/fix repairs for Windows, macOS, and mobile platforms.

• Administer, troubleshoot, and support user access management, role-based permissions, and enterprise applications.

• Support backup, disaster recovery procedures, and compliance with security and licensing policies.

• Participate in security audits and maintain CJIS compliance and secure access controls.

• Assist with IT infrastructure projects, hardware deployments, and server room organization.

• Perform physical tasks including lifting up to 50 lbs, standing, kneeling, and working in confined spaces or on ladders.

• Demonstrate a basic understanding of audio and visual equipment, principles, and applications.

• Troubleshoot and resolve technical issues related to audio and visual equipment

• Set up, install, and operate audio-visual equipment for various events, including meetings, presentations, media events, and virtual events.

• Follow change management and ticketing procedures.

• Document procedures, resolutions, and knowledge base content.

• Provide on-call support for critical incidents.

• Ensure timely and professional communication and issue resolution.

• All other duties assigned.

• Associate degree in Information Technology, Network Administration, Computer Science, or a related field - or equivalent experience.

• 2+ years of experience in IT support, networking, or application administration.

• Strong troubleshooting skills across hardware, software, and network-related issues.

• Familiarity with Windows, macOS, enterprise applications, and user access controls.

• Strong communication, documentation, customer service, and time management skills.

• Ability to manage multiple projects, adapt to change, and address moderately complex issues.

• Demonstrated ownership, self-direction, and team collaboration.

• Special Requirements

  • Must pass a Criminal Justice Information Services (CJIS) background check and Training Course.

• CompTIA Network+ certification is a plus.

• Understanding of the OSI model, TCP/IP, subnetting, routing, IP addressing, DHCP, DNS, and NAT.

• Experience with switches/routers and WAN technologies (MPLS, SD-WAN, DIA, broadband) a plus.

• Proficiency with diagnostic tools such as ping, tracert/traceroute, ipconfig/ifconfig, Wireshark, tcpdump, and Junos CLI.

• Familiarity with multi-campus network environments.

Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

• Responsiveness: Responds quickly and clearly to IT support requests.

• Documentation: Documents steps taken to fix common problems.

• Quality Control: Tests systems thoroughly before rollout.

• Communication: Communicates outages or changes in non-technical language.

• Security Awareness: Follows security protocols without shortcuts.

• This is an on-campus position that requires employees to be physically present at the assigned campus location as scheduled by their manager.

Occasional travel may be required:

• This role may require occasional travel to different office locations and events

• Ability to lift and carry up to 50 lbs, work in confined spaces, on ladders, or in data closets.

• Availability for on-site support, occasional travel between locations, and possible evening or weekend work.

• This position is full time, requiring a standard 40-hour work week

• This role is classified as hourly, non-exempt under the Fair Labor Standards Act (FLSA)

This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.