Field Services Coordinator (Remote)

Location

New Orleans, LA

Job Category

Customer Service & Technical Support

Division

Laitram Machinery

Shift/Work Hours (Recruiter Purposes Only)

Days

Job Description (General Summary)

We are seeking a detail-oriented and tech-savvy Service Operations Coordinator / Services Analyst to support our Wild Caught Service Managers and their teams. This role is critical in ensuring accurate data capture in MS Dynamics, enabling data-driven decision-making, improving service efficiency, and supporting customer satisfaction. The ideal candidate will be proficient in CRM systems, data analysis, and service operations within an industrial or manufacturing environment.

For over 70 years, Laitram Machinery has pioneered the manufacturing of high-performance shrimp-peeling equipment, and more recently, steam cookers, blanchers, nut pasteurizers, roasters, and sorters. All of our products are designed to increase efficiency, improve product quality and yield for processors worldwide. Laitram Machinery is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Job Responsibilities and Requirements

*Maintain and update customer profiles and asset data in MS Dynamics.

*Track installed base data and generate reports on asset age, maintenance costs, and downtime trends.

*Log all customer interactions and generate reports from MS Dynamics.
*Monitor work order completion, track parts usage, and support billing and invoicing.
*Coordinate with technicians, planners, and procurement to ensure service efficiency.

*Assist in scheduling and dispatching service technicians.

*Provide data on service costs vs. new equipment investment.
*Generate reports on high-maintenance assets and support pricing analysis.

*Deliver insights to support service team decision-making.

*Identify sales opportunities based on service trends.
*Assist in logging opportunities, generating quotes, and tracking service contracts.

*Support proposal development using customer asset and repair history.

*Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
*1 - 3 years in customer service, asset management, or operations coordination in an industrial/manufacturing setting.
*Proficiency in Microsoft Excel
*Strong time management and scheduling skills.
*Excellent verbal and written communication abilities.
*Ability to analyze service trends and identify improvement opportunities.
*Strong customer orientation and responsiveness.

*Effective teamwork and coordination across departments.

*Proficiency in MS Dynamics and data analysis tools.

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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