Solutions Support Rep

Solutions Support Rep

Position Summary:

To direct technical product specification and pricing information to the customer with support from our Clients Sales, Production and Engineering departments.

• Basic Excel experience is required
• Any experience with Epicor Manufacturing or similar is helpful, but not required
• Any experience with project estimation is a big plus, but not required
• Solid customer service skills and customer service mindset is important
• Taking customer requests, reviewing their technical data/specifications and putting together quotes based on information provided
• Must have solid data entry skills
• Must have excellent typing skills (please list WPM on resume or submittal comments)
• Must communicate well over email and phone
• Bilingual Spanish is a plus (not required)
• Will help customers with orders, quotes, tracking, and any related issues

Essential Duties and Responsibilities:

• Establish and sustain direct verbal and written contact with our clients Safety customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
• Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
• Work closely with the customer and our client's engineering or Production Departments to ensure continuity of submittal, specification, or code issues.
• Manage the schedule of Encon tempered water systems (TWS) and ThermaFlow Plus order deliveries with the customers.
• Develop relationships with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
• Receives, records, and coordinates the response to all customer complaints regarding the technical products and services as offered by Encon through the Customer Feedback Response (CFR) process.
• Other duties as assigned.
  
  

Qualifications:

• Must have mechanical, electrical, or manufacturing technical background, understanding or experience
• Degree in STEM field is strongly preferred but will consider technical training school diploma or certificate in STEM field in lieu of four-year degree
• This is an entry level role, and a new grad is ideal we will consider 2+ years of experience
• Must be able to work on our clients provided ERP computer programs
• Experience with Microsoft Office suite, specifically Excel
  
  

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, click here.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark