Assistant Customer Technical Representative

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Assistant Customer Technical Representative (ACTR) - Senior level to provide support to the Naval Information Warfare Systems Command's (NAVWAR) Program Executive Office (PEO) for Manpower, Logistics and Business Solutions (MLB) located at the Washington Navy Yard, Washington D.C. The position requires the employee to be onsite five days per week. The PEO MLB program encompasses Administrative, Total Force Management Support, and Corporate Communications & Public Affairs Support, Command Operations, and Support, and IT Management Support services.

The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.

JOB DESCRIPTION:

• Ability to manage NET online tool.

• Order new NMCI seats as directed by the Government

• Request changes to existing NMCI services as directed by the Government and take corrective action to initiate the resolution of application outages within one hour of notification.

• Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required

• Provide guidance and training regarding NMCI matters, track NMCI expenses for services, communicate NMCI guidance to the assigned Government organization and, address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.

• Be familiar with the operation and troubleshooting of government unclassified and classified Virtual Teleconference (VTC) equipment.

• Track items such as computers, cell phones, and Wi-Fi devices issued to personnel

• Provide support for personnel to enter bases/facilities.

• Ensure visitors register and receive a visitor ID badge and are escorted by authorized personnel before they are permitted to enter facilities.

• Recover expired badges, log badges, and return them for destruction.

• Provide facilities management support for the assigned Government organization including coordinating activities to resolve facilities issues and answer the telephone during normal working hours when present in the Government office.

• Manage classified materials as directed by the Government, implementing security-related measures and controls for the assigned Government organization in accordance with local and federal policies and procedures for managing classified material.

• Assist the Contract Security Oversight Manager with conducting communication security (COMSEC) review inspections.

REQUIRED SKILLS AND EXPERIENCE:

* Must have previous Navy Marine Corps Intranet (NMCI) help-desk experience

DEGREE / EDUCATION / CERTIFICATION REQUIREMENTS:
* Bachelor's Degree. Preferred - Information Technology, Communications or related field AND 3 years' experience in the IT career field
*Information Assurance Technical (IAT) level 1 certification such as: A+ CE, CCNA-Security, CND, Network+ CE, SSCP

Substitution: Associate degree plus 4 years relevant work experience (total 7 yrs)

* Substitution: 6 years of additional relevant experience with no degree

DESIRED SKILLS AND EXPERIENCE:

• Previous Navy experience (i.e. Active, Reserve, Guard, Civilian)
• Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
• Strong writer/editor
• Excellent organizational and time management skills
• Ability to work independently and as a team member; to successfully partner and work with others through influence
• Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment
• Familiar with a variety of field concepts, practices, and procedures in Information Technology
• Ability to adapt and work with a variety of leaders from different backgrounds and experiences
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook
  

CITIZENSHIP/SECURITY CLEARANCE REQUIREMENTS:

• Must be a US citizen.
• Active SECRET clearance required.

Alaka'ina Foundation Family of Companies is a fast-growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. Kpono Government Services is proud to be an equal opportunity employer

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please clickhereto request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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