New

IT Support Specialist

Vaco
$65,000.00 - $70,000.00 / yr
United States, New York, Manhattan
Jul 12, 2025
Client: Real Estate Role: IT Support Specialist (Tier 1-2 Support) Salary Range: $65,000-$70,000 Location: Manhattan, NYC Fully Onsite for 6 months+ then will eventually transition to hybrid Permanant position **Tier 1-2 level Support Will train on additional systems the candidate will be troubleshooting Open to a candidate with a degree and 6+ months of experience or a candidate without a degree but possess relevant work experience Job Summary: We are seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will be responsible for troubleshooting problems, installing and maintaining systems, and ensuring optimal IT functionality across the organization. Key Responsibilities: Provide first-level technical support to end users via phone, email, or in person. Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and mobile devices. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Troubleshoot issues with Microsoft Office applications (Outlook, Word, Excel, Teams, etc.). Set up and manage user accounts, groups, and permissions in Active Directory. Use a ticketing system to log, track, and resolve support issues in a timely manner. Perform routine system monitoring, maintenance, and backups. Assist with onboarding and offboarding of employees by setting up and deactivating IT equipment and accounts. Maintain inventory of IT equipment and supplies. Coordinate with third-party vendors for specialized support or hardware repairs. Required Qualifications: Proven hands-on experience in an IT support or help desk role. Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Freshservice, etc.). Strong troubleshooting skills with Microsoft Office 365 products and Windows operating systems. Proficiency with Active Directory for user management. Excellent customer service and communication skills. Ability to manage and prioritize multiple tasks effectively. Education:** Must have a H.S. Diploma, Associate's Degree is preferred but not required Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.