New

Residential Services Manager II

Volunteers of America Greater New York
68,000 USD-68,000 USD
life insurance, paid time off, tuition reimbursement, retirement plan
United States, New York, New York
Jul 12, 2025
Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position... *Position:* Residential Services Manager/ADO The Residential Services Manager/ADO is responsible for the day-to-day administrative functions of the program, front desk, fire safety and evacuation management, and managing and coordinating with the contracted security team. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing Location: New York, NY 10023 Minimum Qualifications: Bachelors' Degree with three years of relevant experience or satisfactory combination of education and experience. Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills. Residential Services Manager/ADO Principal Responsibilities: Manage day-to-day program services office functions (HR related items such as payroll, coordination of new hire onboarding, order and process invoices for office supplies, vendor and internal department related follows required). Track, maintain and submit billing to the business office monthly (including occupancy and daily census). Manage petty cash, metro cards and reconciliations. Maintain master inventory. Handle confidential and non-routine information and explain procedures. Manage front desk operations and schedule to ensure 24-hour coverage 7 days a week. Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrivals and departure procedures. Manage client incidents, notifications and ensure all incidents are entered into CARES and AWARDS databases. We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more! Please note: Benefits for part-time employees may vary. To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!