Sales Strategy Enablement Technical Lead
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 13, 2025 | |
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OverviewTheEnablement & Operations (E&O)teamenablestheMicrosoft Customer and Partner Solutions (MCAPS)betterserve every person and organization's transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellencespanning compensation, performance insights, planning, skilling, and sales tools.TheMCAPSE&O Revenue Operations teamplaysan important rolein empowering every person in MCAPS to serve customers by activating and innovating Microsoft's commercial engine. As a Sales Strategy Enablement Technical Lead on the MCAPS E&O Revenue Operations team, you'll help shape the future of Microsoft's commercial sales engine. This Global team leads the transformation of our end-to-end sales planning processes and tools, improving efficiency, enabling AI-driven insights, and helping teams better serve our customers. This role is responsible for the ongoing operational support, maintenance, and continuous improvement of sales operations tools and platforms. The ideal candidate will ensure system stability, user enablement, and process optimization across the Sales Performance Management (SPM) ecosystem and related tooling. This will include supporting the centralization of all AI driven capabilities. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesWhat You'll Do: Tool Operations & SustainmentServe as the primary Revenue Operations (RevOps) point of contact for day-to-day tool performance, issue triage, and resolution. Manage product backlog- scope and prioritize business requirements based on ROI analysis for Sales Operations tools and drive implementation with Engineering Data Operations and Tools (EDOT) team. Ensure adherence to data governance and compliance standards across tools and processes. User Support & EnablementProvide support for internal users, including troubleshooting, access management, and usage guidance. Collaborate with field partners to improve tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or save time within Sales Programs. Synthesize feedback and provides recommendations to senior stakeholders Develop and deliver training materials, onboarding guides, and knowledge base content to drive tool adoption. Act as a liaison between end users and technical teams to translate business needs into system enhancements. Develop and implement effective change management strategies and plans to support organizational initiatives, ensuring smooth transitions and minimized disruption to operations. Continuous Improvement & Change ManagementIdentify opportunities for automation, simplification, and process optimization within the tool ecosystem. Support the rollout of new features and capabilities, including change communications and stakeholder engagement. Participate in planning and roadmap discussions to align sustainment efforts with strategic priorities. Evaluate the effectiveness of current resource models identifying ways to optimize or prove/disprove current thinking within the organization. Cross-Functional CollaborationWork closely with Sales Ops, Engineering, and Field teams to ensure tools meet evolving business needs. Support rhythm-of-business (RoB) cadences by ensuring tools are ready for key planning milestones and reporting cycles.OtherEmbody our Culture and Values | |