New 
Principal Content Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 13, 2025 | |
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OverviewWe are a team of product designers, UX researchers, and content designers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are seeking a highly experienced and visionary Principal Content PM Manager to join our Security Content Organization. This role is ideal for an innovative self-starter who has a strong background in people management, content organizations, exceptional program management skills, a passion for redefining how technical content is created, delivered, and experienced, and deep AI expertise. As a Principal PM Manager, you will manage a team of PMs and writers who operate at the intersection of strategy, innovation and execution - driving a variety of initiatives that span multiple teams and organizations and delivering substantial impact across Microsoft's content ecosystem and security business. You will have a range of PM responsibilities, starting with critical work focused on leading and guiding the Microsoft Security technical documentation organization through AI transformation, and then extending to other core PM responsibilities spanning tools, infrastructure, cross-team processes, content metrics mapped across the customer journey lifecycle, and more. With this, the ideal candidate is someone who is highly versatile, adaptable, willing to experiment, and with a strong growth mindset amidst an ever-changing business landscape.
ResponsibilitiesCross-Org Leadership: Manage our PM team to drive alignment across engineering, design, content, and product teams. Broker complex "One Microsoft" challenges and deliver unified, scalable solutions. Program Management Excellence: Own the roadmap for strategic content initiatives. Manage competing priorities, resolve ambiguity, and deliver high-impact outcomes on multi-year timelines. Content Innovation: Apply deep knowledge of technical documentation to evolve our content models, metadata strategies, and customer engagement approaches. Customer-Centric Thinking: Use data and customer signals to inform decisions. Drive improvements in content discoverability, usability, and satisfaction. Culture & Influence: Create clarity, generate energy, and foster an inclusive environment. Mentor others and model Microsoft's leadership principles. AI Strategy & Execution: Lead the design and implementation of AI-driven content workflows, tools, and experiences. Champion the responsible use of AI to enhance authoring, publishing, and content quality. AI Readiness: Drive the strategic upskilling and role transformation of teams, preparing them to thrive with AI's evolving impact. | |