Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have experience in multiple types of software, including MS Office, and proficiency in basic office equipment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Highland Hills, OH. Interested?

Here's what you'd do:

• This position provides back office support to the client base.
• This includes, but is not limited to, payroll and billing processes.
• Verifies all data has been entered in order to process client payroll and billing in a timely and accurate manner.
• Timely and professional response to customers' enquiries.
• New customer set up and data entry.
• Accurate maintenance of all customer databases. This includes client payroll data and billing data.
• Updates customer folders with changes to reflect the current week's payroll and billing instructions.
• Processes credits/rebills.
• Assists clients in developing effective processes for reporting their payroll and billing information accurately and in a timely manner as needed.
• Provides repeat training or answers lower-level technical questions regarding the software usage of the payroll and billing platform.
• Timely transmission of accounting and payments reports, such as wires, ACH, and A/R credits/debits.
• Promptly notify management of problem areas.
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.
• Other responsibilities will be assigned.

Here's what you'll get:

Pay: $21.00 / hr.

Hours: 40 hrs/Week.

Length: Contract (7 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 2 years of experience in multiple types of software, including MS Office, and proficiency in basic office equipment.

• Bachelor's Degree in Accounting.
• Comparable Work Experience.
• Previous experience in payroll processing..
• Excellent organizational and time management skills.
• Excellent oral and written communication and interpersonal skills.
• Understanding of basic accounting principles, including payroll, payroll taxes, A/P, A/R, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Be detail-oriented, customer-focused, proactive, and able to work under pressure.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.