Keyholder, Front Desk, Full Time - Bloomie's Old Orchard

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive

culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Keyholder, Front Desk is a role model in customer first, always behavior by leading colleagues and functions at our b-Helpful service center. The Keyholder, Fronk Desk is a highly engaged and energetic "go-to" resource who leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. They ensure the elevation of the customer experience with attentive, efficient, and seamless service with Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk. The Keyholder, Front Desk leads by example and will guide the performance of the bHelpful colleagues in the location to best service the customer by following all policies and procedures. In addition to these customer-facing priorities, the Keyholder, Front Desk also supports Cash Office operations and Same Day Delivery operations with our fulfillment team and delivery provider.

Essential Functions:

Build Together

• Leads the Front Desk, setting and delivering expectations for service, presentation, process, and customer interactions.
• Model the expected service standards; works with People Leader to ensure colleagues deliver the expected service standards; provide feedback and redirection as needed.
• Oversees Cash Office operations. Daily, provides direction to team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office self-audit; partner with AP to resolve cash shortage issues.

Make Things Happen

• Deliver BOPS, and Curbside on time and with an outstanding experience in line with our Ready-On-Time promise.
• Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdale's.

Customer First, Always

• Cross-train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs.
• Sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at bHelpful.

Dream Big, Be Bold

• Ensures bHelpful coverage in line with velocity.
• Shares customer feedback with store leadership and Central organization to improve the customer experience.
• Champions the evolution of b-Helpful and elevate the customer experience.

Qualifications:

• High School Diploma or equivalent required.
• 1-2 years direct experience.
• Skills:
  
  
  
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Must satisfy licensing requirements (as required by state or local jurisdiction).
  • Strong leadership profile.
  • Able to use and navigate multiple technological devices.
  • Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
  
  
• Work Hours:
  
  
  
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
  • Regular, dependable attendance and punctuality is required.
  
  

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.