New

Customer Care Specialist I

Cox
parental leave, paid time off, paid holidays, flex time, 401(k)
United States, North Carolina, Cherryville
Jul 15, 2025
Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. Ready to make a difference, one customer at a time? Let's talk! What's In It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You'll Do You'll oversee the daily activities for your assigned accounts, ensuring that the repair process runs smoothly. Here's what that'll look like: Working closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion. Managing the cost of each repair through an estimate , audit and/or approval process from the customer and fleet manager. Overseeing the coordination and follow up of each scheduled or unscheduled event. Maintaining the audit process to ensure the accuracy of the invoice and PM forms from the vendor. Processing any repairs needed based on the review of the PM forms from the vendor and approval from the customer and fleet manager. Who You Are You're a creative problem-solver who enjoys working with others to identify solutions. Here's what else you bring to the table: Minimum: High school diploma or GED. Preferred: A degree in related discipline or industry experience. Strong communication and customer service skills. Experience using Microsoft Office Suite. Experience in a high-volume customer service role. Turn your people skills into a thriving career at Cox. Apply today! USD 16.15 - 24.23 per hour Compensation: Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.