HR Operations Coordinator 2

Department: Office of Human Resources
Salary/Grade: NEX/13

Job Summary

Under direct supervision, processes transactions in myHR related to the employee record life cycle. Works closely with the Payroll and Tax groups on issues related to pay, timekeeping and taxes. Provides individualized service to employees, and direct interaction with units, to resolve both routine and complex inquiries. Most inquiries will be resolved independently; more complex issues will require escalation to lead or manager.

This position works in a quickly-changing environment and must be capable of quickly and accurately adapting to process and technology changes. Overtime will be required during peak season.

This position is principally based on the Northwestern campus in Evanston, but may be expected to work on the Chicago campus occasionally.

Principal Accountabilities

Data Entry

• Data Review - Pre Data Entry
  • Ensures accuracy and completeness of information prior to entry into the payroll system. Notifies employees and/or departments of issues.
• Data entry: Hires, Rehires, Promotions, Demotions, Transfers, Terminations; Address, Name, SSN number changes, W4s and Direct Deposits
  • Enters information from appointment, position, special pay, summer salary, temp and additional pay forms.
  • Processes all address, name and Social Security number changes with appropriate documentation. Enters W4s and Direct Deposits received on hire/rehire.
• Data Quality Check - Post Data Entry
  • Ensures accuracy and completeness of data post-entry into myHR but prior to the payroll run. This includes but is not limited to running queries and identifying and resolving issues. Also helps identify patterns of issues that indicate training or communication or process change is needed.
    

Client service

• Works with internal Human Resources team, as well as department and school administrators, to resolve questions and issues related to records and paperwork.
• Reviews I-9s before hiring, and notifies departments if not complete. Identifies and refers concerns related to foreign nationals to HR foreign national team.
  

Performs other duties as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• 1 year of related experience
• Microsoft Outlook, Word and Excel - moderate skill level

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong customer service skills, with appropriate patience and demeanor for work with the public
• Excellent attention to detail and accuracy while in a busy environment
• Strong writing and speaking skills, including accurate spelling, grammar and demeanor
• Moderate math skills
• Action-oriented: Willing or likely to take practical action to deal with a problem or situation
• Communication: Communicates strategically to achieve specific objectives (e.g., considers optimal "messaging" and timing of communication). Maintains continuous, open and consistent communication with others. Checks own understanding through paraphrasing and asking questions.
• Customer and Personal Service: Has knowledge and experience of good customer service practices. Is able to work with employees at all levels of the organization. Maintains contact with client until issue is resolved.
• Critical and Analytical Thinking: Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to review and dissect information and can apply basic compensation analytic concepts and calculations.
• Judgment and Decision Making: Able to calculate the relative costs and benefits of potential actions to choose the most appropriate one.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Complex Problem Solving: The ability to identify complex problems, review related information to develop and evaluate options and implement solutions.
• Technology: Possess working knowledge of technology and ability to learn new technology quickly and accurately.
• Law and Government: Possess knowledge of laws and the regulatory environment that governs job administration.

Preferred Qualifications:

• College diploma
• 3 years of related experience
• Document management and/or workflow system experience

Target hiring range for this position will be between $23.00-$26.10 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.