Manager Systems Support

Job Purpose:

Oversees the testing/implementation of all system changes requested by external/internal customers. Investigates/identifies system problems and develops business requirements for corrections. Responsible for interpreting change requests/mandates, and ensuring accuracy of test matrixes/results, and production validation. Analyzes changes and prepares technical/cost responses resulting from the change. Ensures adequate staffing (selection, training, appraisal of associates). Ensures internal system files and tables are maintained according to regulations and claims processing procedures. Communicates changes to affected business units.

Logistics:

This position is full-time (40 hours/week) Monday - Friday in a typical office environment and is on-site at 17 Technology Circle in Columbia, SC. There is potential for hybrid work once training is complete and performance standards are being met.

What You'll Do:

• Ensures system changes are accurately interpreted/tested/implemented.
• Develops and maintains effective and efficient workflow to ensure accurate testing and implementation of systems changes, complex systems process analysis and compliance with all government program requirements. Serves as liaison with all facets of the information systems area to ensure timely and accurate implementation of required system modifications.
• Coordinates efforts with customers, government agencies, information systems personnel and project leaders and provides education/training on changes being implemented. Documents and communicates business requirements with business partners along with information systems areas and operations staff to facilitate systems enhancements and modifications.
• Analyzes changes and prepares technical/cost responses resulting from the change. Participates as project leader for contract changes. Ensures all corporate, contractor and government healthcare policies and procedures are administered timely, consistently and accurately. Identifies and initiates work requests for system changes or enhancements. Assists in budget preparation of projects and monitors expenses for budget compliance.
• Ensures adequate staffing (selection, training, appraisal of associates). Selects, trains, develops, and evaluates staff. Coaches and develops team members. assists employees daily on problems. Ensures quality and productivity of departmental work. Motivates and increases morale of team with effective leadership.
• Provides education and training regarding policies and procedures to customers via phone, conference calls, faxes, letters, emails, meetings, or presentations either in-house or offsite. develops/implements system testing procedures and improved techniques. Prepares written reports and analyses, as well as operational reports, providing interpretation of findings to management.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree OR 4 years of job-related work experience OR
• An Associate's degree AND 2 years of job-related work experience.
• Equivalency not applicable for the Celerian Group. Bachelor's degree required.

Required Work Experience:

• 5 years of job-related systems and/or operations experience including either 1 year of supervisory/team lead experience OR
• 1 year of equivalent military experience in grade E4 or above.

Required Software and Tools:

• Knowledge of Microsoft Office applications.

We Prefer You to Have:

• Previous Medicaid experience.

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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