Senior Cloud Engineering Support Specialist (RapidScale)

Cox Communications
parental leave, paid time off, paid holidays

6205 Peachtree Dunwoody Road (Show on map)
Jul 15, 2025
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Support Associate (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScale's clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Specialists at RapidScale spend most of their time working with new technologies, such as AWS and Azure, in a fun collaborative environment. Responsibilities Provide an excellent customer experience by troubleshooting, updating and resolving client problems. Utilize our ticketing system to create, monitor, and update tickets Troubleshoot in-depth system issues and backup failures in our client's environments Perform daily server monitoring of our client's servers Perform change requests based on client's need Deploy new instances within our client's AWS and Azure environments Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments Create technical documentation & drive operational process improvement Compile server utilization reports to help clients with capacity planning Train and develop skills in new technologies relevant to Logicworks' business Perform and troubleshoot routing and networking issues Requirements Minimum: Associate-level public cloud certification in AWS, Azure, or Google 2-3 years of related technical support experience with familiarity in Linux/Unix and/or Windows Server Administration environments Demonstrated experience supporting Public Cloud We are a 24/7 company, and this position will be expected as a full-time overnight shift. We are, however, flexible with scheduling and the needs of our employees Preferred: Familiarity with IaC tools and code - i.e. Terraform, Puppet, CloudFormation Familiarity with Gitlab and DevOps best practices Kubernetes administration in any Public Cloud Previous MSP experience Experience in Atlassian products, primarily Jira and Confluence Strong networking or cybersecurity foundational understanding USD 34.71 - 52.02 per hour Compensation: Hourly base pay rate is $34.71 - $52.02/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 09/29/2025