Loss Recovery Coordinator

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Some of our Benefits/Perks:

Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

***Please note this is an In office position at the New Tampa location. Qualified candidates must live in Tampa Bay***

Performs all clerical functions including document-related functions for the Loss Recovery Team. Data input into Symitar & Temenos on members' accounts. Processes member payments received via check and ACH. Completes daily negative share charge off report and general ledger reconciliation. Files estate claims with probate court. Assists Loss Recovery Team with member and attorney phone calls and emails. Processes and distributes mail for Loss Recovery and Bankruptcy Teams

REQUIRED SKILLS/EXPERIENCE:

• High School Diploma or GED required.
• One year of customer service experience required. Prior collections or loss recovery experience preferred.
• Ability to use business machines. PC experience required.
• Good communication skills with excellent grammar.
• Bilingual (Spanish speaking) preferred.

PHYSICAL DEMANDS:

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

WORK ENVIRONMENT:

• In office position at New Tampa location. Qualified candidates must live in Tampa Bay.
• Sedentary role
• Flexible work schedule that may include evenings.

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled