Principal Product Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Are you skilled at solving complex problems and transforming customer needs into scalable service offerings? Become the Principal Product Manager for Adobe Ultimate Success-our flagship customer success subscription that enables enterprises to achieve greater value, stability, and performance from their Adobe solutions.

You will own the evolution of Adobe Ultimate Success by translating customer insights, market trends, and internal expertise into high-impact service features, value packages, and go-to-market enablers. You will collaborate with cross-functional teams across consulting, customer success, marketing, operations, and product to define the roadmap, improve delivery quality, and drive adoption and renewals.

Looking for a candidate with product management and service design skills to improve Adobe customers' success experiences.

Service Strategy and Design:

Define and evolve the value proposition of Adobe Ultimate Success across segments and industries. Translate customer goals into structured offerings, content, and processes that scale across accounts while delivering personalized outcomes.

Partner with Professional Services, Customer Engineering, Support, and Sales to define key capabilities and assets-including customer journeys, outcome frameworks, packaged accelerators, and digital touchpoints. Ensure field teams are enabled to position and deliver the offering effectively.

Leverage data, customer feedback, and field insights to identify gaps and new opportunities. Refine the offering over time based on impact, adoption, happiness, and business performance.

Own the Ultimate Success roadmap-prioritizing development of service elements, internal tooling, and go-to-market assets. Balance customer experience improvements with business scalability, technical feasibility, and operational efficiency.

Collaborate with operations and tooling teams to enhance delivery consistency, streamline internal workflows, and promote operational excellence across thousands of accounts. Develop critical metrics and dashboards to measure success and pinpoint areas of friction.

Experience:

6+ years of product management, service design, or go-to-market experience in enterprise software, consulting, or customer success. Experience with subscription-based services or customer lifecycle programs is highly preferred.

Strong empathy for customer needs with a proven ability to translate those into scalable, repeatable services. Familiarity with success models, enterprise services, and digital transformation journeys.

Ability to synthesize insights from customer conversations, operational data, and business metrics to craft the product roadmap. Comfort with ambiguity and a drive to simplify complexity.

Demonstrated capability to lead cross-functional projects with clarity and purpose. Strong ability to collaborate effectively with technical, field, and executive collaborators. Capacity to excel in a fast-paced, matrixed setting.

Able to clearly articulate value, rally teams around a shared vision, and present to both internal and external audiences with executive polish.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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