TENNESSEE STATE PARKS ROOM ATTENDANT - 07222025- 69536

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, DICKSON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00009905_tsp_room_attendant_mbsp_tdec-job-opp_ps.pdf

Qualifications

Education and Experience: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, responsible for custodial work of average difficulty in common
areas and guest rooms. This classification is responsible for the appearance and a high standard
of cleanliness of the guest rooms, public areas, meeting space, linen closets, and exterior of the
Lodge. Guest Room Attendants refresh rooms for guests who are continuing their stay, and thoroughly
clean rooms of guests who have checked out in preparation for the next guest checking in. Performs
general cleaning of rooms or projects as assigned.

Responsibilities

1. Cleans and stocks lodge rooms and cabin facilities in an efficient manner by making beds,
dusting furniture, vacuuming, emptying trash, and straightening work areas. Periodically performs
deep cleaning activities, including shampooing carpets, and washing walls and windows. Performs or
leads others in performing duties such as sweeping, mopping, scrubbing, stripping, waxing, and
buffing floors by hand or by machine. Uses appropriate cleaning chemicals on appropriate surfaces
to ensure proper sanitation without damaging surfaces.
2. Communicates clean rooms that are back in inventory to front desk personnel so they are aware of
when early check-in can occur.
3. Maintain appearance of public spaces by keeping hallways and lobbies uncluttered and neat
looking, including keeping cart in front of guest room door and eliminating cart damage to walls,
doors and floor covering, and policing grounds to pick up trash and check for any other needed
maintenance.
4. Executes in-house laundry requirements for cleaning rags, terry, or other cleaning tools as
necessary and appropriate.
5. Ensure proper inventory, organization and maintenance of cleaning supplies by stocking carts and
closets with housekeeping supplies.
6. Provide customer service by responding to all lodge guests efficiently and in an appropriately
friendly manner. Keeps noise to minimum in corridors and honors any do-not-disturb sign on Lodge
room doors.
7. Bags, tags and turns in all lost and found items immediately to Supervisor.
8. Inspects room and communicates maintenance work-order requests to the Chief of Maintenance or
the building maintenance staff.

Competencies (KSA's)

Competencies:
1. Manages Conflict
2. Customer Focus
3. Instills Trust
4. Interpersonal Savvy
5. Plans and Aligns

Knowledges:
1. Customer and Personal Service

Skills:
1. Service Orientation
2. Time Management

Abilities:
1. Depth Perception
2. Multilimb Coordination
3. Spatial Orientation
4. Prolonged Stamina
5. Multilimb Strength

Tools & Equipment

1. General cleaning supplies and materials
2. Mop
3. Broom
4. Vacuum
5. Washing machine/ Dryer