Operations Associate

POSITION OVERVIEW
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES
* Provide excellent customer service and problem resolution in accordance with policies and processes for customers
* Verify and process Customs documents
* Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
* Data entry of (e.g., freight bill entry)
* Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
* Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
* Review all driver collect shipments
* Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
* Support operations team/colleagues as needed
* Assist with mentoring of new hires (e.g., Operations Associates)
* Comply with all applicable laws/regulations, as well as company policies/procedures
* Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
* High School Diploma or GED equivalent, required
* One (1) year of work experience in administration, customer service or related field
* Experience in the transportation or LTL industry
* Strong time-management and organizational skills, including strong attention to detail
* Good interpersonal and problem-solving skills
* Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
* Ability/willingness to learn new applications, software, systems, and equipment as required
* Ability to manage competing and changing priorities
* Strong verbal, reading and written communication skills
* Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Preferred Qualifications: Mon - Fri 1100H - 1930H EST

Pay Transparency:

Pay:

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