New 
Supply Planning IC4
 Microsoft | |
 United States, Texas, Austin | |
 Aug 22, 2025 | |
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OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.Within CSCP, the Spares Supply Chain organization is reinventing and transforming the cloud service parts supply chain. Our goal is to ensure the right spare parts are in the right place at the right time to support global capacity requirements and make sure our customers have the cloud capacity they need when they need it
ResponsibilitiesAct as the single point of contact for datacenter stakeholders, enabling a timely response to any topic related to spares / warranty support, return merchandise authorization (RMA) replacements, resolution to support tickets, etc.) to include stakeholder engagements and escalation management.Ensure clarity of goals and objectives, inspiring others to deliver the roadmap of improvement opportunities while simultaneously executing and transforming the business.Build collaborative relationships with datacenter and campus contacts through regional partners, acting as the voice of the customer into the Spares and Warranty Supply Chain organization. Leveraging an understanding of internal customer roadmaps, feedback, business reviews, and analytics to drive clarity on key datacenter pain points and actions needed to ensure world-class spares availability and service.As a key role in the Spares Supply Chain organization and face to datacenters, ensure that new processes and systems impacting datacenter touch points are proactively understood, managed for risk, and implemented with success.Manage optimization and simplification in fulfillment processes and tools for the Spares and Warranty Supply Chain. Due to the high volume and dynamic nature of the spares fulfillment space, ensure clarity on high vs. low business impacting priorities and actions needed to scale to progressively increasing volumes. | |