A/V Technology Support Specialist

A/V Technology Support Specialist

Summary: Provides audiovisual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video equipment, including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment. Sets up computers, digital displays, and projectors, often involving network technologies for the transport of audio and video over Ethernet. May also set up and operate associated spotlights and other custom lighting systems. Sets up, installs, troubleshoots, and repairs computer hardware.

Essential Duties and Responsibilities:

• Determines the need for and oversees the operation of a wide variety of audio and video systems.
• Advises management on the purchase of audiovisual equipment.
• Helps develop policies and procedures for handling and operation of all audiovisual equipment.
• Diagnoses and resolves media system problems.
• Provides set-up and support at multiple sites. This may include, on occasion, setting up or taking down tables and chairs.
• Works with the Garden's service desk system to monitor and update assigned tickets, and close them out when completed.

• Creates and maintains schematics of AV systems.

• Edits and creates videos for use throughout the Garden.
• Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs.
• Trains contract staff, MBG staff, and Facility Support staff to assist in the setup of audiovisual equipment.
• Maintains equipment, makes repairs to equipment, or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed.
• Maintains inventory of supplies and equipment.
• Advises management when there is a need to rent audiovisual equipment for a Garden event.
• Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed.
• Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices, and routinely monitors to enforce them.
• Adapts or modifies work methods to reduce hazards.
• Reports all accidents, injuries, and near-miss accidents immediately.
• Meets expected attendance guidelines.

• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines, and Department Policies.
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors, and others.

• Performs additional duties as assigned.

Supervisory Responsibilities: None.

Competencies:

• Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
• Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
• Accountability - Demonstrates commitment to responsibilities and is adaptable to changes; Effectively prioritizes, troubleshoots, and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively address visitors' and internal colleagues' concerns.
• Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision-making process; Includes appropriate people in making decisions.
• Stewardship - Promotes and adheres to sustainability, safety, and security protocols; Fosters a culture of respect, diversity, and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum of two (2) years hands-on experience operating all types of A/V equipment

• Minimum one (1) year of experience with operating Windows hardware such as Windows PCs, laptops, and tablets.
• Experience with operating Apple hardware such as MacBooks, iPads, and iPhones - if no previous experience, then must be willing to quickly learn with extensive self-training.
• Demonstrated knowledge of media production, communication, and dissemination techniques and methods.
• Thorough understanding and knowledge base of audiovisual A/V mixers, master control switchers, and video cameras.
• Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example, Dante and SDVoE).