Engineer, Technical Systems

Job Summary

The Technical Systems Engineer supports theatre operations in delivering a premium Sight & Sound experience by providing technical support, quality assurance, and oversight of all systems and services related to presentations. This role ensures that Sight & Sound systems are maintained, procedures are followed, and equipment is in good repair, ensuring a consistent and exceptional guest experience while providing theatre operations with excellent customer service.

This position is based in the Dallas market and is not eligible for relocation.

What you will be doing:

• Provide customer service focused technical and operational support to theatre management for all aspects of the Sight & Sound experience.
• Provide feedback and advice to theatre management concerning the overall state of Sight & Sound presentations and operational processes.
• Execute assigned capital projects within scope and budget.
• Complete administrative tasks and responsibilities accurately and on time.
• Partner with the Theatre Operations Center (TOC) to document and maintain field and remote knowledge and processes.
• Educate and mentor field resources on best practices for Sight & Sound systems.
• Maintain effective communication with General Managers, managers, and booth associates to support operational excellence

What we need from you:

• 2+ years' experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures.
• Proven ability to maintain established routine equipment maintenance schedules.
• Ability to effectively manage vendor relationships and services.
• Comprehension of electrical, projection, and sound principles and theories, along with advanced working knowledge of associated supporting infrastructures.

What we also value (preferred):

• Completion of certificate programs for computer hardware and software training.
• Completion of certificate program training to fulfill digital projection warranty requirements.
• Knowledge of technical standards, practices, and presentation requirements in the motion picture and digital cinema industries.
• Expertise in key digital cinema components, including projection, audio, and media servers, from operational and troubleshooting perspectives.
• Intermediate knowledge of computer hardware, network configurations, Windows operating systems, and productivity software.
• Proficiency in operating diagnostic equipment such as RMS industrial multi-meters, real-time audio analyzers, luminance meters, and proprietary software.

Minimum qualifications:

• 2+ years' experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Ability to effectively manage vendor relationships and services.
• Comprehension of electrical, projection, and sound principles and theories, along with advanced working knowledge of associated supporting infrastructures.

Why Work at AMC?

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.

• Hybrid work schedule (remote/in-office) for most corporate roles
• Annual bonus potential
• Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
• Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• A relaxed, collaborative office environment with Coca-Cola Freestyle machines
• Convenient on-site gym facility
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course-FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, a specific skill set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $50000 - $55000

Job Address

One AMC Way 11500 Ash Street Leawood, Kansas 66211

Employment Status

Full Time

Relocation Eligibility

No

Department

SIGHT & SOUND SUPPORT SERVICES

Pay Rate Type

Salaried

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.